Manager, professional services

$90,000 - $120,000 / year The insurance industry runs on Vertafore. We equip agencies, MGAs, and carriers with the core digital systems, specialized AI, and data-driven foundation to eliminate distribution drag across the insurance lifecycle, spanning sales, servicing, and back-office operations. Underpinned by unmatched speed and performance power, we are the trusted backbone that’s taking the insurance industry from friction to flow with Distribution Velocity – speed, performance, and trust - to drive growth at scale. With over 95% of the top agencies and insurers and 50% of industry compliance transactions running through Vertafore, we lead at the intersection of innovation and trust, giving insurance professionals the confidence to transform and win in the AI era. Our reach is global, with headquarters in Denver, Colorado, and offices across the U.S., Canada, and India.

Vertafore has an immediate need for a Manager, Professional Services to lead our customer implementation and managed services practice. This position requires a business leader with proven management expertise, strong communication, facilitation and mediation skills with an extensive background in the customer-facing software implementation space. The Manager, Professional Services is accountable for achieving/exceeding key financial and delivery metrics including bookings, revenue, margin and customer satisfaction for their practice area.

Core Requirements and Responsibilities:

• Ensures projects are delivered on time and on budget
• Ensures a high degree of customer satisfaction through world-class delivery practices.
• Partners with the sales organization to ensure accurate proposal estimation and costing
• Drives recruitment and pro-active people management strategies to ensure the retention and growth of key resources
• Engages with clients through the sales process
• Work collaboratively with other internal teams: Customer Support, Product Management, Development & Sales
• Drive appropriate organizational change and team mentoring as required to ensure the successful market penetration of Vertafore products
• Reviews the sales pipeline to ensure the organization has capacity to implement the forecasted projects

Knowledge, Skills, and Abilities:

• Ability to manage complex information and rapidly structure and rationalize it
• Strong attention to detail, well organized administratively
• Clear, concise, comprehensive written/verbal communicator
• Customer-first mentality

Qualifications:

• BS in a business discipline or equivalent practical experience
• 2+ years of management experience preferred
• 7+ years of function or professional experience is required
• Extensive experience in the software industry
• Prior client relationship management experience
• Experience with API integrations
• Managed multiple high volume and strategic programs, customer engagements and teams
• Software implementation experience, with insurance industry software conversion experience highly desirable
• Experience with Salesforce, Project Management software and Professional Services automation tools.
• Proven experience to manage multiple projects and to establish priorities.

Additional Requirements and Details:

• Travel required up to 25% of the time.
• Located and working from an office location, hybrid schedule.
• Occasional weekend and/or after-hours availability for client support and conversion assistance.
• Occasional lifting and/or moving up to 10 pounds.
• Frequent repetitive hand and arm movements required to operate a computer.
• Specific vision abilities required by this job include close vision (working on a computer, etc.).
• Frequent sitting and/or standing.

Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions! Vertafore is a drug free workplace and conducts preemployment drug and background screenings. The selected candidate must be legally authorized to work in the United States. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law. We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.