Job Description

JR209791 Manager DBG Account Management

Responsible for executing account management activities for an assigned book of business. Leverages knowledge of market drivers and manages plans in order to ensure their team meets or exceeds annual retention, customer satisfaction and revenue goals.

Location

Hybrid 2: This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

How you will make an impact:

• Support leadership in driving plans to ensure business meets profitability standards.
• Work with matrix partners to develop strategies and executes plans to achieve client membership and financial goals.
• Provides input to the Product Development team on opportunities to create profitable and efficacious products that meet strategic needs of clients.
• Hires, trains, coaches, counsels, develop, motivates and evaluates performance of direct reports.
• Supports budget tracking and financial oversight in partnership with leadership and matrixed stakeholders.
• Supports oversight of regional crisis line/call center operations and collaborates with providers and community stakeholders to help ensure timely, appropriate response to crisis calls.

Minimum Requirements:

Requires a BA/BS and a minimum of 5 years of professional/leadership experience; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities, and Experiences:

• Excellent managerial and leadership skills are highly preferred.
• Behavioral health and crisis services experience is strongly preferred.
• Knowledge of the 988 Suicide & Crisis Lifeline, regional crisis line systems and crisis call center operations strongly preferred.
• Experience collaborating with crisis response providers, community partners, public-sector stakeholders and cross-functional teams preferred.
• Experience with budget tracking, understanding budgets and financial accountability preferred.
• Demonstrated ability to lead established teams, navigate complex stakeholder relationships and adapt effectively in a high-pressure crisis services environment preferred.
• Strong presentation and public speaking skills, with the ability to effectively deliver crisis services presentations to community providers and key stakeholders.

Travel

Approximately 40% regional travel is expected, including visits to providers, monthly ASO meetings in Olympia, Washington, and occasional travel to other regions. This position is based in Pierce County, Washington.

Salary

For candidates working in person or virtually in the below location(s), the salary range for this specific position is $116,564 to $174,846.

In addition to your salary, Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates.

COVID-19 Vaccination Requirement

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza.