Manager, care management

The Manager, Care Management (CM) is responsible for direct oversight of the daily operations of the Care Management department as it relates to Discharge Planning. Ensures departmental day to day operations are successful by creating schedules, arranging coverage, and dividing work as necessary in order to ensure work is completed in a timely manner which will ensure compliance with regulatory requirements.

Primary duties and responsibilities:

• Leadership and Management: Responsible for maintaining and managing processes as it relates to day-to-day workflow. Responsible for coaching, developing, training, and the performance management process for employees. Ensures that department, division, and system strategic goals are connected to the daily work of the department. Understands metrics such as LOS, avoidable days, readmissions, saved days and will be able to implement measures in order to achieve targeted goals.
• Collaboration and Communication: Thorough ability to effectively communicate and organize workflow, must quickly and effectively break down barriers to discharge. Works with Care Management Leadership and Physician Advisors across the system and will collaborate with the interdisciplinary teams as well as the revenue cycle teams as needed. Displays a broad understanding of complex discharge planning and strength in problem solving and critical thinking. Is able to successfully complete all roles within the department at any given time.
• Compliance and Program Development: Collaborates with Care Management Leadership in order to successfully implement new policies and procedures. Oversees departmental compliance by ensuring that the team adheres to established policies and procedures. Ensures that the Care Management systems and tools are being utilized as designed including staying up to date with system updates and upgrades. Monitors quality and productivity standards in order to manage individual performance as well as the team's overall performance.
• Travel: Less than 10% of the time may be required.
• Work Type: Hybrid employee - splits time between working remotely and working in the office.

Minimum Qualifications:

• Education: If a RN, bachelor's degree required.
• Experience: 3 years of experience in Case Management (CM). 3 years of healthcare experience.
• Licensure: If RN, must have a valid, active unencumbered Nursing license or temporary permit approved by the Georgia Licensing Board. LMSW/LCSW will be accepted in lieu of RN requirements.
• Certification: ACM/CCM required within one year of hire.

Knowledge, skills, and ability requirements:

• Proven ability to coach, mentor, and lead.
• Demonstrates leadership abilities.

Preferred Qualifications:

• Education: If a RN, Master's Degree preferred.
• Knowledge, skills, and ability requirements (preferred): Leadership experience preferred.

PHYSICAL REQUIREMENTS (Medium Max 25lbs): up to 25 lbs., 0-33% of the workday (occasionally) Lifting 25 lbs. max; Carrying of objects up to 25 lbs.; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS: Factors affecting environmental conditions may vary depending on the assigned work area and tasks. Environmental exposures include but are not limited to: Blood-borne pathogen exposure, Bio-hazardous waste chemicals/gases/fumes/vapors, Communicable diseases, Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

Additional Details: Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.