Lead Clinical Training and Support - Physician Services Organization

Supports NewYork-Presbyterian Medical Groups

Location: Hybrid- New York, NY

Schedule: Monday – Friday, 8:00 AM – 4:00 PM

Hours: 35 hours per week

Job Type: Full-Time

Feel the Pride

At NewYork-Presbyterian, we are committed to providing exceptional, patient-centered care through innovation, collaboration, and operational excellence. As one of the nation's most comprehensive academic health care systems, we partner with two world-renowned medical schools to deliver high-quality care across the New York metropolitan area.

NewYork-Presbyterian Medical Groups (NYPMG) are an integral part of our physician enterprise, supporting ambulatory care practices across multiple specialties. Through collaboration with ColumbiaDoctors and Weill Cornell Physicians, our physicians and healthcare professionals provide outstanding care close to home for the communities we serve.

Key Responsibilities

• Lead ongoing workflow optimization initiatives to improve efficiency, end-user experience, and adoption of clinical systems within ambulatory practices.
• Conduct provider engagement sessions to identify workflow gaps, assess operational needs, and support continuous improvement efforts.
• Develop, implement, and sustain standardized workflows across regions to promote consistency and best practices.
• Oversee the creation, maintenance, and standardization of educational resources, onboarding materials, and workflow documentation.
• Lead the development and maintenance of ambulatory tip sheets, workflow guides, and provider support resources.
• Analyze system utilization, provider feedback, and operational trends to identify training and workflow improvement opportunities.
• Lead provider onboarding initiatives, Epic proficiency programs, In Basket management standards, and workflow standardization efforts.
• Serve as a liaison between clinical users and technical teams to facilitate communication and prioritize workflow enhancements.
• Coordinate training schedules and educational activities to maintain operational and quality standards.
• Train and onboard new team members while providing coaching, guidance, and ongoing support.
• Oversee workflow update requests and support tickets, providing direction on issue resolution and best practices.
• Serve as a subject matter expert for Epic EMR, Duo, Dragon, e-Prescribing applications, and other clinical technologies.
• Lead and participate in special projects and perform additional responsibilities as assigned.

Required Criteria

• Bachelor's Degree or equivalent combination of education and experience.
• Minimum of five (5) years of related healthcare operations, training, clinical systems support, or workflow optimization experience.
• Strong verbal and written communication skills.
• Excellent customer service and relationship-building skills.
• Demonstrated ability to manage multiple priorities in a fast-paced healthcare environment.
• Experience delivering education, training, and support to healthcare providers and staff.

Preferred Criteria

• Master's Degree.
• Experience supporting ambulatory clinical workflows.
• Advanced knowledge of Epic EMR and related clinical technologies.
• Prior experience leading projects, mentoring staff, or coordinating enterprise-wide initiatives.

Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture of respect, belonging, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life. Start your life-changing journey today.

Please note that all roles require on-site presence (variable by role). Therefore, all employees should live within a commutable distance to NYP. NYP will not reimburse for travel expenses.

NewYork-Presbyterian Hospital is an equal opportunity employer.

Salary Range

$104,000-$145,000/Annual