Overview

This is a hybrid role, with the expectation that time working will regularly take place inside and outside of our offices in Santa Clara and the San Francisco Bay Area. Together, Silicon Valley Bank and First Citizens offer you the strength and stability of a diversified financial institution with a 125-year tradition of service and the personalized approach of a nimble financial partner.

First Citizens Bank helps personal, business, commercial and wealth clients build financial strength that lasts. Headquartered in Raleigh, N.C., First Citizens has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of more than 550 branches in 23 states and commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast. Parent company First Citizens BancShares, Inc. (NASDAQ: FCNCA) is a top 20 U.S. financial institution with more than $200 billion in assets.

Global Gateway helps entrepreneurs, executives and investors in emerging innovation centers worldwide with banking services and global market entry, advice and introductions. The International Innovation Banking Associate II - Global Gateway assists in portfolio management, client onboarding, and supporting cross-sell opportunities within the technology and innovation ecosystem. Working closely with Relationship Managers, this position enables exceptional client experience and positions products with prospective clients that contribute to the growth of Global Gateway. The Associate II will be focusing on helping manage our portfolio of banking clients based in the Asia region, primarily greater China.

Responsibilities & Qualifications

Duties & Responsibilities:

• Client Relationship Management and Communication
• Resolve client issues in collaboration with operations and product support teams with limited supervision.
• Engage with clients on due diligence, regulatory, and information completeness requests.
• Support and attend SVB events to expand knowledge base and network.
• Train other associates on roles and responsibilities.
• Facilitate client, channel partner meetings, presenting and aggregating relevant information.

• Portfolio Management and Product Delivery
• Manage the prospect and channel experience, capture prospect/client information in CRM.
• Begin to identify prospects, new trends, and opportunities in the startup ecosystem.
• Expand existing relationships and begin building internal/external networks.
• Support strategic initiatives; generate ideas on improvements to team go-to-market strategies.
• Independently conduct client outreach calls and meetings.
• Begin to manage sub-segment of portfolio based on sector, life stage, or geo focus.

Position Specific Skills

• Account management
• Builds productive relationships
• Communication (written and verbal)

Qualifications:

Bachelor’s Degree with 1 years of experience in banking/financial services and/or innovation/venture capital industry experience of HS Diploma or GED and 5 years of experience.

Preferred:

• Prior knowledge or experience in the Asia market or economy
• Fluency in Mandarin Chinese strongly preferred
• Flexibility to work outside regular U.S. business hours to support clients across Asia time zones
• Finance, Economics or Business degree; MBA or relevant advanced degree
• Strong interest in the innovation and venture capital industry and desire to understand market dynamics, sector trends, and investor relationships, having familiarity with platforms like Pitchbook and other resources
• Able to prioritize tasks with effective time management in a fast-paced environment
• Strong attention to detail, analytical, and comfortable making data-informed decisions
• Strong relationship management skills
• A sense of urgency and proactivity
• Strong focus and ownership of the overall client experience
• Strong written and verbal communication skills
• Able to work in a team environment and comfortable working independently
• Knowledge of banking products and operations

Additional Information

The base pay for this position is generally between $96,000 - $128,000 annually. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.