Integrated eligibility system reporting/batch processing manager

Job Requisition ID: 59510 Opening Date: 10/23/2026 Closing Date: 11/06/2026 Agency: Department of Human Services Class Title: PUBLIC SERVICE ADMINISTRATOR - 37015 Skill Option: General Administration/Business Marketing/Labor/Personnel Bilingual Option: Salary: Anticipated Salary: $9,398 - $11,223 per month ($112,776 - $134,676 per year) Job Type: Salaried Category: Full Time Number of Vacancies: 1 Bargaining Unit Code: None Merit Comp Code: Supervisory Exclusion from RC063 Collective Bargaining Coverage Work Hours: Mon - Fri, 8:30am - 5:00pm; 1-hour unpaid lunch Anticipated Hybrid Work Schedule Availability: It is required that a person reports to the headquarters on this job position as necessary (could be weekly, monthly, or other schedule) dependent on operational need Headquarter Location: 5020 Industrial Ave, Springfield, Illinois, 62703 Family and Community Services Integrated Eligibility System IES Operations/Reporting Springfield Work County: Sangamon Agency Contact: DHS.HiringUnit@Illinois.gov

A resume is highly encouraged to evaluate your qualifications and skills as part of your application. Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application if you decide to provide one.

When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

Why Work for Illinois? Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview Under administrative direction, serves as the manager for the Integrated Eligibility System (IES) Reporting/Batch Processing Unit. Plans, organizes, and develops policies and procedures, establishes goals and objectives, serves as a full-line supervisor to subordinate staff; monitors and reviews subordinate staff usage of advanced statistical and research methods and techniques in the collection, summarization, manipulation, and analysis of computer data; monitors and reviews the collection and compilation of eligibility information regarding IES outcomes; monitors and reviews subordinate staff in aspects of batch processing; monitors and reviews staff analysis and evaluation of eligibility processing data for compliance to State and Federal guidelines as well as batch processing and system health. Ensures standard statistical techniques are applied to generate data for internal reports, reporting needs are properly identified and monitors print and mail room status. Travels in the performance of duties.

Essential Functions

• Serves as manager of the Integrated Eligibility System (IES) Reporting/Batch Processing Unit.
• Serves as full-line supervisor.
• Monitors and reviews subordinate staff usage of advanced statistical and research methods and techniques in the collection, summarization, manipulation, and analysis of computer data.
• Monitors and reviews the collection and compilation of eligibility information regarding IES outcomes in eligibility as well as batch processing and system health.
• Monitors and reviews staff analysis and evaluation of eligibility processing data for compliance to State and Federal guidelines and to business design for batch processing.
• Ensures standard statistical techniques are applied to generate data for internal reports, reporting needs are properly identified and monitors print and mail room status.
• Performs other duties as assigned or required which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college, preferably with courses in business or public administration.
• Requires prior experience equivalent to three (3) years of progressively responsible administrative data management experience in a public or business organization.

Preferred Qualifications

• Three (3) years of professional experience managing computer data collection, summarization, manipulation, and analysis methods and techniques for a public assistance eligibility system, such as Integrated Eligibility Systems (IES) or similar system.
• Three (3) years of professional experience conducting data analysis and evaluation for a public assistance eligibility system, such as Integrated Eligibility Systems (IES) or similar system.
• Three (3) years of professional experience working with State and Federal guidelines for a public assistance eligibility system, such as Integrated Eligibility Systems (IES) or similar system.
• Three (3) years of professional experience conducting statistical data reporting for a public assistance eligibility system, such as Integrated Eligibility Systems (IES) or similar system.
• Three (3) years of professional experience planning, organizing, and developing policies and procedures related to data reporting for public assistance eligibility systems, such as Integrated Eligibility Systems (IES) or similar system.
• Two (2) years of professional supervisory experience assigning work, providing guidance to subordinates, recommending counseling and/or discipline following collective bargaining agreements, training staff, preparing, and signing performance evaluations, and approving time off.

Conditions of Employment

• Requires ability to travel in the performance of duties, with overnight stays as appropriate.
• Requires the ability to work overtime and/or outside of regular business hours.
• Requires the ability to utilize office equipment, including personal computers.

This position has been found to meet the requirements in section 4A-101 of the Illinois Governmental Ethics Act requiring the occupant/employee to file a Statement of Economic Interest. The Illinois Governmental Ethics Act (5 ILCS 420/4A et seq.) requires certain state officials and employees to file annual Statements of Economic Interest with the Office of the Secretary of State that will be made available for examination and copying by the public. All employees required to file a Statement of Economic Interest are also required to file the Supplemental Statement of Economic Interest with the Executive Ethics Commission. (See Executive Order 15-09) Fines and penalties apply to untimely filings.

*All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description.

About the Agency The Illinois Department of Human Services uplifts individuals and communities across Illinois. Our mission is to respond to the needs of all people in Illinois so they can lead healthy, safe, and enriched lives. Our vision is the future we are shaping with dignity and the well-being for everyone in Illinois. Our values are the principles that guide us as we work to remove systemic barriers and create lasting opportunities with Compassion, Accessibility, Responsibility, and Equity.

As a State of Illinois employee, you will receive a robust benefit package that includes the following:

• A Pension Program
• Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
• 3 Paid Personal Business Days annually
• 12 Paid Sick days annually (Sick days carry over from year to year)
• 10-25 days of Paid Vacation time annually - (10 days in year one of employment)
• Benefit time modified for part-time, 12-hour, & non-standard work schedules (as applicable)
• 13 Paid Holidays annually, 14 on even numbered years
• Flexible Work Schedules (when available dependent upon position)
• 12 Weeks Paid Parental Leave
• Deferred Compensation Program - A supplemental retirement plan
• Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
• Federal Public Service Loan Forgiveness Program eligibility
• GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
• 5% Salary Differential for Bilingual Positions
• Commuter Savings Program (Chicago only)

For more information about our benefits please follow this link: https://cms.illinois.gov/benefits/stateemployee.html

Statement of Economic Interest: This position has been found to meet the requirements in section 4A-101 of the Illinois Governmental Ethics Act requiring the occupant/employee to file a Statement of Economic Interest. The Illinois Governmental Ethics Act (5 ILCS 420/4A et seq.) requires certain state officials and employees to file annual Statements of Economic Interest with the Office of the Secretary of State that will be made available for examination and copying by the public. All employees required to file a Statement of Economic Interest are also required to file the Supplemental Statement of Economic Interest with the Executive Ethics Commission. (See Executive Order 15-09) Fines and penalties apply to untimely filings.

APPLICATION INSTRUCTIONS If you have questions about how to apply, please see the following resources: State employees: Detailed application instructions can be found in the Current Employee Guide at Application Procedures or by logging in to the career portal for State employees and viewing the instructions on Completing the Electronic Application. Non-State employees: Detailed application instructions can be found in the External Applicant Guide at Application Procedures or from Illinois.jobs2web.com – click Application Resources in the footer of every page of the website. Use the “Apply” button at the top right or bottom right of the posting to begin the application process. If you are not already signed in, you will be prompted to do so. State employees should sign in via the Employee Login link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon to sign in to their career portal. Non-State employees should click the Sign Up link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon to sign in to an existing external account or to create a new external account. State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses: donotreply@SIL-P1.ns2cloud.com systems@SIL-P1.ns2cloud.com