Hybrid it specialist

Our Client Company is seeking a proactive, analytical, and service‑oriented IT Specialist to support their technology operations across the organization. This role is ideal for someone who thrives in fast‑paced environments, enjoys solving complex technical challenges, and is committed to delivering exceptional internal customer service.

As IT Specialist, you will manage daily technical support operations, maintain and optimize IT assets, and ensure smooth functioning of critical business systems—including POS, network devices, and business applications. You will also serve as the primary administrator of our ITSM platform, ManageEngine Service Desk Plus, ensuring accurate documentation, proper categorization of incidents, and seamless escalation workflows.

Job Responsibilities

• Service Desk & Technical Support
  • Manage incidents, document troubleshooting steps, and ensure timely resolution.
  • Investigate user issues, provide clear communication, and escalate when necessary.
  • Maintain a comprehensive knowledge base.
• IT Asset & Systems Management
  • Maintain accurate asset records and lifecycle data.
  • Troubleshoot PCs, POS systems, network devices, and software tools.
  • Apply OS patches and upgrades regularly.
  • Manage software licenses and generate asset reports.
• User Support & Training
  • Create user accounts, manage access, and support shared resources.
  • Train users on general software, security awareness, and best practices.
  • Respond to alerts or emergencies within 15–30 minutes during business hours.
• Project & Application Support
  • Assist project teams with technical requirements, analysis, and early‑stage troubleshooting.
  • Support integration between POS and business platforms (inventory, accounting, CRM).
  • Maintain accurate data across systems for reporting.
  • Research new tools and stay updated on emerging technologies.

Job Qualifications

• Bachelor’s degree in computer science or related field preferred.
• 2–4 years of experience in IT support or systems administration.
• Strong knowledge of computer hardware, software, networking, and telecommunications.
• Experience with troubleshooting, configuration, and repair of IT equipment.
• Excellent communication skills in English and Spanish.

Compensation

$14.50 - $19.00 rph full time, non-exempt Comprehensive benefits package Apply to learn more!

TPIS is an Equal Opportunity Employer (EEO Employer / Affirmative Action for Females / Disabled / Veterans). We comply with all Federal, State and Local laws regarding nondiscrimination.