Hcbs program manager, intensive in-home

Job Details:

Job Location: YOUTH HAVEN - GREENSBORO CLINIC - Greensboro, NC

Position Type: Full Time

Salary Range: Undisclosed

Job Shift: Days

Program Manager – Intensive In-Home Services (IIH)

Lead. Inspire. Make an Impact. Youth Haven Services is looking for a motivated and compassionate Program Manager to join our Intensive In-Home (IIH) team. This is an exciting opportunity for a strong leader who enjoys developing people, strengthening programs, and helping teams deliver high-quality services to children, adolescents, and families.

As the Program Manager, you will play an important role in supporting the success of the IIH program. You will provide leadership, coaching, operational oversight, and quality assurance while helping create a team culture built on accountability, collaboration, engagement, and professional growth.

What You'll Do

As a Program Manager, you will:

• Lead and support the IIH team by communicating program goals, priorities, and expectations.
• Onboard, train, coach, and develop employees while supporting their continued professional growth.
• Conduct regular check-ins and performance reviews while providing timely, constructive feedback.
• Promote a positive team environment focused on engagement, collaboration, accountability, and success.
• Monitor staffing levels, schedules, workloads, and overall team functioning.
• Track key performance indicators and prepare operational reports for leadership.
• Identify opportunities for improvement and implement strategies that increase efficiency and service quality.
• Ensure compliance with organizational policies, applicable laws, safety requirements, and industry standards.
• Address workplace concerns and resolve conflicts fairly, promptly, and professionally.
• Attend team meetings, reinforce effective meeting structure, and ensure appropriate documentation.
• Review caseload records and conduct monthly mini audits to support quality and compliance.
• Identify training and support needs and assist with targeted coaching and corrective-action plans when needed.
• Respond to client concerns and ensure appropriate follow-through.
• Collaborate with leadership, other departments, and community stakeholders to support organizational goals.

What We're Looking For

We are seeking a leader who is organized, dependable, approachable, and confident in their ability to guide a team. Minimum qualifications include:

• Bachelor's degree in a Human Services field
• At least 2 years of management experience
• Experience working with the population served is preferred
• Knowledge of Intensive In-Home (IIH) services
• Strong written and verbal communication skills
• Demonstrated leadership, supervision, and organizational skills
• Ability to prioritize, multitask, and work effectively in a fast-paced environment
• Strong computer and electronic health record skills
• Ability to build productive professional relationships
• Sound judgment, flexibility, initiative, and the ability to make responsible decisions

Why This Opportunity Matters

This position is more than managing day-to-day operations. As a Program Manager, you will have the opportunity to shape a team, strengthen services, develop professionals, and help ensure that children and families receive the quality support they deserve. If you are a leader who enjoys building strong teams, solving problems, developing others, and making a meaningful difference, we would love to hear from you!

Work Environment & Travel

This position includes a combination of remote and in-person work, with travel to offices and community locations as determined by the IIH Director.

Join Youth Haven Services

At Youth Haven Services, we believe strong teams create stronger outcomes. If you're ready to bring your leadership skills to an organization committed to supporting children, adolescents, and families, we invite you to apply and become part of our team!

Equal Employment Opportunity

Youth Haven Services is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, national origin, ancestry, age, sex, marital status, sexual orientation, disability, or any other protected status under applicable federal, state, or local laws.

Americans with Disabilities Act

Applicants and employees who are or become disabled must be able to perform the essential functions of the position with or without reasonable accommodation. Reasonable accommodations will be considered on a case-by-case basis in accordance with applicable law.

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