EXCEPTIONS ANALYST

DEPARTMENT: SYNERGY

LOCATION: HYBRID (IN-OFFICE TUESDAY, WEDNESDAY, AND THURSDAY)

Wage: $15.75 + Performance bonus

OVERVIEW

The purpose of an Exceptions Specialist is to look into abnormalities that appear on our client’s bills. As a Utility Expert you will learn to decipher when meter reads and other information on the bills seems to be out of the ordinary. You will be a part of a team that has the potential to make a big impact on our clients. For example, in 2022 we were able to save our clients a combined total of $2,381,327.63!!!

RESPONSIBILITIES

As an Exceptions Specialist, you will:

• Research and resolve anomalies in utility provider bills.
• Communicate with utility providers and clients through email and on the phone.
• Determine the best course of action to resolve issues and contacting the necessary party.
• Detect inefficient processes and find innovative solutions.
• Medium phone usage-outbound calls with providers and clients, 25% of your day.

QUALIFICATIONS

• Attention to detail.
• Ability to explain complex ideas, both verbally and written, using clear, professional language.
• Ability to prioritize time well and push yourself to consistently achieve higher goals.
• Problem-solving skills – ability to independently use the resources and tools provided to you.
• Comfortable using a computer, Google Drive, and Excel.
• Committed to quickly learning and adapting to new computer software.
• Ability to meet deadlines.

As an Exceptions Specialist, you will also be eligible for performance-based bonuses.

EDUCATION & EXPERIENCES

• High School diploma or equivalent.