Engagement Operations Professional

University of Colorado Anschutz

Department: CU Anschutz Innovations

Position #: 00730768 – Requisition #: 41544

This is a Temporary position limited to no more than 9-months.

Job Summary:

The Engagement Operations Professional will support CU Anschutz Innovations in administering the post-execution billing and invoicing lifecycle for faculty and provider consulting engagements. They will help manage the CUI Consulting Billing shared inbox, which serves as a central communication pathway for reporting consulting hours, initiating customer billing, supporting vendor set-up, and responding to payment-status and process inquiries. This role combines high-volume communication, careful data management, workflow coordination, and process improvement. They will help ensure requests are acknowledged promptly, routed appropriately, documented consistently, and advanced through the billing and payment process.

Key Responsibilities:

• Monitor and organize the CUI Consulting Billing shared inbox during assigned working hours, using established procedures, templates, categories, and escalation pathways.
• Review submissions from faculty, providers, and administrators reporting hours or services completed under executed consulting agreements; verify that required billing information is present and follow up on incomplete submissions.
• Prepare, coordinate, or route billing requests to the appropriate team member, and maintain clear records of request status, outstanding information, next steps, and completion.
• Respond to routine questions from providers, administrators, customers, and other partners regarding invoicing requirements, billing status, payment timing, and process expectations using approved communication templates and guidance.
• Coordinate routine vendor setup communications with third-party organizations, including gathering and routing required forms or institutional information while escalating tax, legal, compliance, or nonstandard requests to the appropriate staff member.
• Maintain accurate and complete records across the contracting and invoicing databases, including transferring executed agreements into the invoicing workflow and validating key fields such as parties, providers, rates, contract dates, billing contacts, payment terms, and engagement status.
• Develop and maintain desk procedures, response templates, tracking tools, frequently asked questions, and other resources that support consistent service and operational continuity.
• Analyze recurring questions, delays, handoff issues, and data-quality problems; recommend and help implement practical process improvements that reduce repetitive work and improve transparency for all parties.
• Prepare basic activity summaries and operational metrics, such as inquiry volume, response timeliness, aging items, incomplete submissions, and recurring issue categories.

Work Location:

Hybrid – this role is eligible for a hybrid schedule, as needed for in-person meetings.

Why Join Us:

CU Anschutz Innovations is an integral part of The University of Colorado’s Anschutz Medical Campus, a top-tier academic medical institution, collaborating with pioneering researchers, clinicians, staff, and external partners at the University of Colorado, staff at UCHealth and Children’s Hospital Colorado. Together, we power innovation by imagining, discovering and commercializing advanced healthcare solutions, including treatments, medical devices, and cutting-edge technologies. Our mission at CU Anschutz Innovations is driven by the unique collaborative environment we operate in, and our guiding principle is to transform breakthrough discoveries and treatments into realities within an efficient ecosystem that accelerates their availability to patients. This approach not only empowers our partners to have an immediate and meaningful impact but also enhances the quality of life and outcomes for patients now and in the future, at both CU and beyond.

Qualifications:

Minimum Qualifications:

• A bachelor’s or advanced degree from an accredited institution in business, finance, accounting, public administration, health administration, information systems, communications, or a related field.
• Experience using Microsoft Outlook, Excel, Word, and shared electronic records or databases.
• Demonstrated experience managing detailed tasks, written communications, or administrative workflows with accuracy and timely follow-through.

Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications:

• Experience with billing, invoicing, accounts receivable, vendor onboarding, contract administration, customer service, or professional-services operations.
• Experience managing a shared inbox, ticket queue, customer relationship management system, or other high-volume request channel.
• Experience improving a process, documenting a workflow, creating templates, or analyzing operational data.
• Familiarity with university, healthcare, research, technology transfer, or consulting environments.

Knowledge, Skills and Abilities:

• Exceptional written communication and customer-service skills, including the ability to provide clear, professional, and timely responses to varied stakeholders.
• Strong attention to detail and commitment to accurate, complete, and well-documented records.
• Ability to prioritize competing requests, monitor open items, meet deadlines, and escalate issues appropriately.
• Ability to follow established procedures while exercising sound judgment when a request is incomplete, unusual, sensitive, or outside the Fellow’s authority.
• Ability to work independently in a remote environment and collaborate effectively with finance, contracting, administrative, and program team members.
• Strong organizational and analytical skills, including proficiency with Excel for tracking, reconciliation, quality review, and basic reporting.
• Process-improvement mindset with the ability to identify repetitive work, communication gaps, and opportunities for standardization or automation.
• Discretion in handling confidential information and a commitment to ethical conduct, accountability, and service.

How to Apply:

For full consideration, please submit the following document(s):

1. A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position
2. Curriculum vitae / Resume
3. Three professional references including name, address, phone number (mobile number if appropriate), and email address

Applications are accepted electronically ONLY at www.cu.edu/cu-careers.

Questions should be directed to: Lindley Pagels, Lindley.pagels@cuanschutz.edu

Screening of Applications Begins:

This position will remain open until filled. Applications will be reviewed as they are received, and candidates may be contacted for interviews throughout the posting period. Upon candidate selection, the posting will be closed, and no further applications will be accepted.

Anticipated Pay Range:

The hiring range for this position has been established at: $25 to $30 / hour. The above hiring range represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting. The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. Your total compensation goes beyond the number on your paycheck. Temporary employees are only eligible for sick leave benefits.

Equal Employment Opportunity Statement:

The University of Colorado (CU) is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

ADA Statement:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@ucdenver.edu.

Background Check Statement:

The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Vaccination Statement:

CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases. If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program.