Emergency medical services (ems) liaison - hybrid

Nemours is seeking an Emergency Medical Services (EMS) Liaison Full-time HYBRID to join our Nemours Children's Hospital team in Orlando, Florida. Click Here to take a virtual tour.

Nemours Children’s Health is an internationally recognized children’s health system. With more than 1.7 million patient encounters annually, we provide medical care in five states through two freestanding state-of-the-art children’s hospitals — Nemours Children’s Hospital, Delaware and Nemours Children’s Hospital, Florida. Our pediatric network includes 80 primary-urgent-and specialty care practices and more than 40 hospitalists serving 19 affiliated hospitals. We generate annual revenues of more than $1.7 billion derived from patient services, contributions from the Alfred I. DuPont Trust, as well as other income.

As one of the nation's premier pediatric health systems, we’re on a journey to discover better ways of approaching children’s health. Putting as much focus on prevention as cures and working hand in hand with the community to make every child’s world a place to thrive. It’s a journey that extends beyond our nationally recognized clinical treatment to an entire integrated spectrum of research, advocacy, education, and prevention, leading to the healthiest generations of children ever.

Inclusion and belonging guide our growth and strategy. We are looking for individuals who are passionate about, and committed to, leading efforts to provide culturally relevant care, reducing health disparities, and helping build an inclusive and supportive environment. All of our associates are expected to ensure that these philosophies are embedded in their day-to-day work with colleagues, patients and families.

To learn more about Nemours Children’s and how we go well beyond medicine, visit us at www.nemours.org

This position is responsible for establishing the overall EMS outreach program and increasing relationships between Nemours Children's Health, Florida, EMS Agencies and community Hospitals. To achieve this objective, the EMS Liaison must conduct consistent and meaningful in-person calls, attend local and state advisory meetings, schedule site visits and assist with educational programs within the region.

To accomplish this objective the EMS Liaison must conduct consistent and meaningful field visits, targeting new and fostering existing relationships with EMS Agencies and Hospitals within the region. The EMS Liaison will serve as an advocate of the hospital system and be responsible for developing new relationships and educating on Clinical services, range of services, locations, payer requirements, and referral process. The EMS Liaison will accomplish this objective by collaborating with Key Clinical Leaders, Educators, Director, Business Development & Provider Relations, and internal Business Partner Teams to identify opportunities and request needed materials to support the role.

ABILITY TO TRAVEL REQUIRED. This position requires daily travel time and may include some overnight travel. This position is responsible for travel within all areas of Central Florida Markets. Since position will require approximately 80% of time spent visiting community providers within the Nemours service area, this may necessitate some overtime, evening or weekend hours.

Position Responsibilities

• Within a defined geographic territory, EMS Liaison represents Nemours Children’s Hospital, Florida, facilitates relationships with EMS Agencies and Providers. Conduct face-to-face meetings and serve as an advocate of the hospital with local, regional and state EMS agencies to determine offerings that could influence growth for Nemours Children’s Healthcare.
• Work in conjunction with Director of Business Development, Clinical team Leaders, to develop and implement an overall EMS outreach program including field rides, using appropriate sales skills to identify a need, offer appropriate solutions, overcome objections, seek closure, and provide effective follow-up to the sources on a continuous basis, work closely with targeted EMS sources to understand which NCH services and products will be of most benefit to them.
• Education and Training: Working closely with our education team, develop and deliver training programs for EMS providers and Hospital partnership Emergency Medicine teams.
• Conduct regular debriefs and case reviews with EMS teams to identify areas for improvement and enhance patient outcomes.
• Participate in quality Improvement initiatives related to pediatric emergency care and EMS interactions.
• Maintain timely and accurate client account management records of field calls using the existing PRM tool in place. All education, marketing, visits and follow-up activity should be recorded.
• Frequently analyze data on EMS transport and patient outcomes to identify trends, opportunities, and strategy for improvement. Produce quarterly territory assessments that provide an overview of the market dynamic.
• Maintain the EMS room with snacks, drinks, educational information for EMS teams.
• Advance and promote educational (both CME and non-CME) programs, social events and activities as needs are identified to EMS / hospital partners.
• Attend Meetings, Huddles, and individual rounding’s with manager, the Business Development Department and additional meetings when applicable.

Position Requirements

• ASN required, BSN preferred.
• Minimum of 2 years of experience as a Paramedic, Fire & Response, minimum of 3 years experience in field.
• Current valid State of Florida license as an EMT, Paramedic or RN.
• Must obtain within 30 days after hire.
• Current Basic Life Support (BLS) certification.
• Advanced Cardiac Life Support certification.
• Pediatric Advanced Life Support certification.

Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children’s hospitals — Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida — along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships. Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive. Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued. Learn more at Nemours.org.