Director of clinical operations

Allara is a comprehensive women’s health provider that specializes in expert, longitudinal care that supports women through every life stage. Trusted by over 60,000 women nationwide, Allara makes expert healthcare accessible by connecting patients with multidisciplinary care teams that have a deep understanding of hormonal, metabolic, and reproductive care. Allara provides ongoing support for hormonal conditions like PCOS, chronic conditions like insulin resistance, and life stages like perimenopause, helping patients see improved health outcomes. As one of the fastest-growing women’s health platforms in the U.S., Allara is bridging long-overlooked gaps in healthcare for women.

The Opportunity

The Director of Clinical Operations will own the full provider network operations function end-to-end. The role owns two connected jobs: getting providers live and productive quickly, credentialing, payer enrollment, onboarding, and ramp — and keeping the network running well once they are. You'll own the outcomes, not just the processes. The right person is a seasoned operations leader who is process-obsessed, energized by automation and tooling, comfortable with ambiguity, and motivated by the challenge of scaling something that isn't fully built yet.

Healthcare operations experience is preferred and may give you a jump start on understanding the complexities in the environment we are working in, but mindset matters more than resume.

Location

Hybrid (NYC). We value in-person collaboration and aim for at least three days per week in our NYC office, with flexibility as needed.

Your Impact

Build, scale and repeat. You have an eye for making processes better and are invigorated about the potential of AI and other tooling to strengthen our impact as we grow. You bring strong analytical rigor, and you have the ability to inspire your team to follow your lead.

• Design and own the operational infrastructure that makes provider network growth feel frictionless, built to scale from hundreds of providers to thousands.
• Lead multi-state provider credentialing, licensing and cross-licensing, including our APRN collaboration agreement program across all active states.
• Build and maintain systems for delivering provider performance data, dynamic availability management, and capacity and utilization tracking.
• Drive knowledge management systems that reduce tribal knowledge and create self-serve resources for providers and internal teams.
• Lead margin performance and provider compensation strategy.
• Translate strategic goals into concrete operational plans, and activate your team to execute reliably.

Own the provider lifecycle

You lead the teams that make or break whether our provider network scales effectively and efficiently, from forecasting all the way through the provider journey.

• Own the end-to-end provider experience from hiring through credentialing, onboarding, training, clinical performance management, and offboarding; build a scalable and high quality funnel that can achieve 2-3x provider growth without a proportional increase in operations resourcing.
• Partner cross-functionally with Growth, Recruiting, Payer Operations, Clinical Management, and Product to eliminate friction at every handoff.
• Build the data visibility, dashboards and accountability structures that allow leadership to identify and act on network performance trends and bottlenecks in real time.
• Identify where manual, error-prone processes exist and lead the charge to automate or systematize them.

Lead the team

You coach, inspire and drive performance across a diverse group of team members across multiple functions. You can ruthlessly prioritize, delegate effectively, and manage up, down, and sideways effectively.

• Effectively coach and manage a team of functional owners including managers and independent contributors to effectively execute against our operational initiatives.
• Lead efforts on AI enablement, automation, and overall efficiency and reliability across the clinical operations team.
• Serve as a thought partner in cross-functional workgroups, strategic planning, and leadership initiatives.
• Turn data and project updates into actionable insights and clear recommendations to leadership.

Required Qualifications

• 5-7 years of experience in high growth operations, with a preference for direct exposure to provider network management, credentialing, or multi-state licensing.
• Demonstrated ability to build and improve operational systems in a fast-moving, resource-constrained environment - you've built something from scratch before.
• Process-obsessed and detail-oriented: you see inefficiency and can't help but fix it.
• Margin/ cost / P&L ownership experience.
• Strong analytical skills: comfortable pulling data, identifying trends, and translating insights into operational decisions.
• Excellent cross-functional communicator, able to work across clinical, product, and operations teams and move things forward without direct authority and distill down fuzzy information into clear and direct insights.
• Genuinely excited by automation, tooling, and AI. You see technology as a force multiplier, not a threat and would be excited to share your latest work.

Preferred Qualifications

• Experience in telehealth or multi-state provider network operations.
• Familiarity with credentialing systems, EHR platforms, LMS platforms, workflow automation tools, and other practice management tooling.
• Familiarly with women's health, virtual care, or collaborative care models.

What Allara Offers

Compensation & Career Growth

$185,250-$195,000 with opportunities for advancement. Actual compensation will be determined based on a variety of factors, including but not limited to: candidate experience, location, education, certifications, and skill set. In addition to base salary, our total compensation package includes equity, comprehensive health benefits (medical, dental, vision), generous paid time off, and additional wellness and professional development perks.

Work Environment & Flexibility

3-day hybrid in NYC. Unlimited PTO & 11 company holidays.

Health & Wellness

Medical, dental, and vision benefits. Health Savings Account (HSA) & Flexible Spending Account (FSA). Long- and short-term disability coverage. Annual employee wellness stipend.

Family & Future Planning

401(k) plan. Parental leave & family planning support benefits.

Additional Perks

Company-issued laptop. Annual work-from-home stipend. Commuter benefits (if applicable). A collaborative, mission-driven culture focused on improving patient care.

At Allara, we believe in celebrating everything that makes us human and are proud to be an equal-opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we can serve our members. We’re an Equal Opportunity Employer and do not discriminate against candidates or patients based on race, color, gender, sexual orientation, gender identity or expression, age, religion, disability, national origin, protected veteran status, or any other status protected by applicable federal, state, or local law.