Digital Workplace Experience Engineer

Location: Waltham, MA (Hybrid)

Targeted Salary Range: $135,000 to $165,000

Reports To: Senior Manager, Service Desk & End User Experience

Department: Information Security & Infrastructure Operations

Company Overview

Nova Biomedical is a global leader in advanced analytical and diagnostic technologies supporting healthcare, biotechnology, and life sciences organizations worldwide. Nova relies on secure, reliable, and scalable technology capabilities to support employees, manufacturing operations, research and development, commercial teams, and corporate functions across a global environment.

Position Summary

The Digital Workplace Experience Engineer is a senior individual contributor responsible for engineering the workflows, platform integrations, automation patterns, and experience capabilities that reduce employee technology friction and remove repetitive human work from service operations. This is not a senior help desk or escalation role. The position is accountable for redesigning how employee technology services are delivered across identity, endpoint, collaboration, onboarding, device lifecycle, software fulfillment, and workplace services.

Role Mission

Engineer scalable employee technology services that prevent avoidable demand, automate repeatable work, orchestrate cross-platform workflows, improve experience by design, and allow Nova to grow without proportional increases in manual service effort.

Core Outcomes

• Remove repetitive fulfillment, triage, remediation, evidence, and coordination activities through automation or process elimination.
• Reduce service demand by correcting root causes, recurring platform conditions, and ineffective workflow designs.
• Improve employee readiness by reducing handoffs, delays, and exceptions across onboarding, access, device, software, and workplace services.
• Establish consistent global execution through standard patterns, shared platforms, explicit controls, and measurable outcomes.
• Enable human-by-exception operations so people can focus on ambiguity, high-impact exceptions, experience problems, and engineering improvements.
• Support operational scalability through reusable platforms and automation rather than proportional increases in manual service capacity.

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Engineering, or a related discipline, or equivalent experience.
• Progressive experience in digital workplace engineering, endpoint engineering, identity workflow integration, service automation, systems integration, platform operations, or workflow development.
• Experience designing or implementing workflows that span multiple systems, teams, approvals, data sources, or lifecycle stages.
• Experience with automation, scripting, low-code workflow development, APIs, integrations, event-driven operations, or platform configuration.
• Demonstrated ability to perform root cause analysis and convert recurring operational problems into reusable technical or process solutions.
• Strong technical communication and design skills with the ability to influence across platform, security, application, business, and provider teams.

Why Join Nova Biomedical

This role provides the opportunity to engineer the future of employee technology services at a global healthcare technology organization. The successful candidate will help build an automation-led, experience-focused operating model that reduces manual dependency, improves employee productivity, strengthens operational resilience, and creates measurable leverage across the enterprise.

Equal Opportunity Employer

Nova Biomedical is an Equal Opportunity Employer committed to creating a diverse and inclusive workplace.