Job Title: Customer Experience Specialist

Job Description

The Customer Experience Specialist coordinates and tracks customer orders from initial request through completion, ensuring accurate documentation, timely billing, and clear communication with internal teams. This entry-level role offers comprehensive training, strong career growth potential, and the opportunity to move into various paths such as account management, project management, transportation, or sales within a supportive and collaborative team environment.

Responsibilities

• Coordinate and track customer orders from initial request through completion, ensuring accuracy and timeliness at each step.
• Create, update, and maintain order documentation and manifests in an organized and accessible manner.
• Coordinate scheduling and routing with transportation teams to ensure efficient and on-time service.
• Communicate order status, scheduling updates, and any changes to internal stakeholders in a clear and timely way.
• Monitor open orders on an ongoing basis and follow up to ensure timely completion and accurate billing.
• Perform accurate data entry across multiple computer systems and platforms.
• Maintain accurate documentation and records while following up on outstanding items until resolution.
• Manage competing priorities effectively in a fast-paced environment while maintaining attention to detail.
• Collaborate with team members and contribute to a friendly, professional, and supportive team culture.
• Adapt to evolving processes and support the company as it builds out its regional structure.

Essential Skills

• Strong organization and attention to detail.
• Professional written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable learning and working across multiple computer systems.
• Positive, adaptable, and team-oriented attitude.
• Reliable, proactive, and eager to learn new processes and systems.
• Customer service mindset with a focus on supporting internal stakeholders.
• Accurate data entry skills and basic familiarity with order tracking and billing concepts.

Additional Skills & Qualifications

• Previous experience in administrative support, data entry, customer service, billing, logistics, or order management is helpful but not required.
• Experience in the hazardous waste or environmental services industry is a plus.
• Entry-level candidates are encouraged to apply; comprehensive training will be provided.
• Interest in long-term career growth and mobility within the organization.
• Ability to build positive relationships and contribute to a close-knit, collaborative team.

Work Environment

This is a full-time, hybrid position based in Tacoma, WA, with standard hours of 8:00 a.m. to 5:00 p.m. The schedule includes working onsite Tuesday through Thursday and remotely on Monday and Friday. Candidates should live within a realistic commuting distance to Tacoma to support the hybrid schedule. The team operates in a close-knit, supportive environment that values friendliness, warmth, professionalism, and collaboration as the company builds out its regional structure. No travel requirement is specified for this role.

Job Type & Location

This is a Contract to Hire position based out of Tacoma, WA.

Pay and Benefits

The pay range for this position is $22.00 - $24.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Oct 29, 2026.

Workplace Type

This is a fully onsite position in Tacoma, WA.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.