CRM Platform Specialist

At Philip Morris International (PMI), we're transforming our business to deliver a smoke-free future. Join us and help drive innovation, progress, and growth in a dynamic environment. This position sits with our Swedish Match affiliate.

The CRM Platform Specialist is responsible for the administration, support, and continuous improvement of the Salesforce Consumer Goods Cloud CRM platform used by field sales and commercial back-office teams. This role serves as a liaison between business stakeholders and technical teams, translating business needs into effective solutions while supporting system enhancements, user adoption, and data integrity. The position partners closely with Sales Enablement, Infrastructure, IT, and Commercial teams to support evolving business needs.

Your day-to-day:

• Manage daily support of the Salesforce Consumer Goods Cloud CRM platform.
• Partner with stakeholders to gather requirements, prioritize enhancements, and support system improvements.
• Maintain data integrity through monitoring, issue resolution, and data cleanup efforts.
• Coordinate testing, communication, and deployment of system updates and new functionality.
• Create and maintain training materials, job aids, process documentation, and user communications.
• Analyze user feedback and support trends to identify process improvements.
• Support organizational and market-driven changes, including user access, account assignments, workflows, and CRM configuration.

Who we're looking for:

• Bachelor's degree preferred or equivalent professional experience.
• CPG industry experience preferred. Salesforce Consumer Goods Cloud, Salesforce administration, CRM support, sales operations, or sales enablement experience strongly preferred.
• Proficiency with CRM platforms, Microsoft Excel, reporting tools, and data management.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational, analytical, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to collaborate effectively with cross-functional stakeholders and technical teams.
• Experience creating training materials, process documentation, job aids, or user communications preferred.
• Legally authorized to work in the U.S.

What we offer

• Competitive salary and bonus opportunity (where applicable).
• Medical, dental, vision, wellness, commuter, and pet insurance benefits.
• 401(k) with company match and generous PTO.
• Smart Work hybrid model offering workplace flexibility.
• Career growth opportunities within a global organization.
• Inclusive, collaborative culture focused on innovation and impact.

Annual Base Salary Range: $69,000 to $92,000

About PMI U.S. Philip Morris International's U.S. businesses are working to advance a smoke-free future by providing better alternatives to legal-age adults who smoke. Headquartered in Stamford, Connecticut, PMI U.S. employs more than 3,000 people nationwide, with manufacturing facilities in Aurora, Colorado; Owensboro, Kentucky; and Wilson, North Carolina.

Philip Morris International (PMI) is an Equal Opportunity Employer. PMI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. PMI is committed to providing reasonable accommodations to qualified individuals with disabilities.

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