Overview

This is a hybrid role, with the expectation that time working will regularly take place inside and outside of our Phoenix office. Together, Silicon Valley Bank and First Citizens offer you the strength and stability of a diversified financial institution with a 125-year tradition of service and the personalized approach of a nimble financial partner. First Citizens Bank helps personal, business, commercial and wealth clients build financial strength that lasts. Headquartered in Raleigh, N.C., First Citizens has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of more than 550 branches in 23 states and commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast. Parent company First Citizens BancShares, Inc. (NASDAQ: FCNCA) is a top 20 U.S. financial institution with more than $200 billion in assets.

Responsibilities & Qualifications

Duties & Responsibilities:

Core responsibilities include designing, developing, and maintaining reporting solutions, dashboards, and automated workflows utilizing Microsoft Power Platform tools, including Power BI and Power Automate. The analyst will partner with Portfolio Management, Credit, Operations, and Technology teams to identify opportunities for process improvements, streamline manual activities, improve data quality, and deliver actionable insights through reporting and analytics. This role will also perform Portfolio Management Analyst responsibilities as business needs dictate, including supporting month-end and quarter-end activities, executing risk management controls, ensuring borrower compliance requirements are met, tracking and reviewing borrower financial reporting, processing loan maintenance activities, coordinating approvals for loan advances, and interacting directly with clients regarding portfolio servicing needs. Additional responsibilities include analyzing business processes, documenting requirements, managing reporting inventories, supporting system implementations and enhancements, conducting data validation and quality assurance, maintaining procedural documentation, assisting with ad hoc projects, participating in queue management activities, and serving as a subject matter expert for portfolio management reporting and automation solutions. This position requires regular interaction with multiple Global Fund Banking teams, business partners throughout the bank, clients, and senior leadership.

Qualifications

Bachelor's degree with 2 years of professional experience in business analysis, operations, reporting, or process automation within banking or financial services; or High School diploma/GED with 6 years of related experience.

Preferred:

• Experience developing and maintaining reporting, dashboards, and analytics solutions using Microsoft Power BI
• Experience building workflow automations and process improvement solutions utilizing Microsoft Power Automate and other Microsoft Power Platform tools
• Experience working with large datasets, data modeling, data transformation, and reporting automation
• Strong understanding of banking operations, commercial lending, portfolio management, or credit administration processes
• Ability to identify operational inefficiencies and recommend scalable automation and reporting solutions
• Experience gathering business requirements, documenting processes, and managing projects from concept through implementation
• Proficient with Microsoft Office applications, with advanced Excel skills and experience utilizing SharePoint Online for collaboration and information management
• Strong analytical and problem-solving skills with the ability to translate business needs into actionable technical solutions
• Ability to balance operational responsibilities with strategic projects in a fast-paced environment
• Strong organizational skills and attention to detail with the ability to manage multiple priorities simultaneously
• Excellent written and verbal communication skills with the ability to effectively engage business partners, leadership, and clients
• Experience creating and maintaining process documentation, training materials, and procedural guides
• Demonstrated ability to work independently while collaborating effectively across functions
• Strong critical thinking skills with a proactive approach to identifying opportunities for improvement
• Adaptability and flexibility to provide direct Portfolio Management Analyst support during periods of high volume, including month-end and quarter-end processing

Position Specific Skills:

• Business analytical skills
• Critical thinking skills
• Data Analysis

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.