Billing operations analyst - carrjp00003209

Description and Requirements

Work Location: Hybrid (3 days onsite, 2 days remote) - 7-4 or 8-5 M-F

Position Type: Contract, 12 months (potential for extension)

Location: Charlotte, NC, USA

Compensation Range: $27-32 per hour USD

The Billing Operations Analyst will primarily perform tasks associated with the billing readiness process for North America Field Service. Individuals will be working as a team to confirm job completion and customer authorization, posting and validating costs, correcting cost posting errors, validating correct confirmations and setting items to ready-to-bill status for work accomplished by our field offices. This team will manage the open order daily, meet with assigned markets weekly on Teams, and work various invoice upload inboxes daily.

Key Responsibilities:

• Validate completion of jobs for billing, checking for customer authorization, completion/closure of the service order/project, validate correct cost postings and correcting as needed and setting jobs to Ready to Bill status for the billing team.
• Communicate with field offices with regard to status and issues with jobs
• Commit to and monitor the Open Order status daily and for month-end related activities
• Address corrections and updates as needed
• Assist with customer disputes as needed, providing regular updates to the customer
• Deliver to established performance metrics
• Contribute to the continuous improvement of the billing readiness process

Required Qualifications:

• High School Diploma or GED
• 5+ years of work experience in a business environment
• 1+ years of experience in Microsoft Office Suite

Preferred Qualifications:

• Bachelor’s Degree in Business or other related field required
• Experience in job costing, accounting and customer service
• HVAC Service industry experience
• ServiceMax, Salesforce, and SAP experience
• Demonstrate and build deep process expertise
• Experience in customer service
• Foster a culture of continuous improvement
• Demonstrate financial acumen

All interested applicants who meet the qualifications listed above are invited to submit a resume by clicking "Apply Now". The indicated pay range for this position is a good‑faith estimate based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. The pay band is established by the client company. Factors that may influence an offer include a candidate’s skills, experience, geographic location, and expected work quality and quantity. Most candidates will start in the lower half of the pay range, with the upper end reserved for those with extensive experience and skills or who live in higher‑pay markets. An employee’s pay history will not be considered where prohibited by law. This information is subject to change and serves as a general guideline for compensation discussions. Actual offers may vary based on specific circumstances and company policies.