Membership Portfolio & Services (MPS)

MPS is companywide Centre of Excellence to provide Product & Data Solutions. The Enterprise Comms & MarTech Experiences (ECMX), a global organization that sits within USCS and is responsible for providing Digital best-in-class Customer Experience globally. As part of the portfolio, one of the remits is to provide Communications Centre of Excellence with the charter of driving high quality, customer-servicing communication experience.

Role Overview

The open role is for Global Servicing Communications Product & Ops Delivery (GSC-POD) team under ECMX. As a team, the focus is on driving engagement, satisfaction and revenue through a combination of best-in-class user experience through communications with compelling features and functionality globally.

We are looking for a highly motivated individual, with intermediate knowledge of softwares mentioned below who can help achieving the delivery targets for Communication builds on an in-house platform (including but not limited to Paper, Email, SMS and Mobile App PUSH Notifications).

Responsibilities

• The Business Communications Delivery Team member will be responsible for designing and managing letter, email, PUSH and SMS building phases for all business partner communication needs.
• In addition, he/she will lead the requirements phase along with test data supporting driving efficiencies within the current business process and letter authoring capabilities development and training.
• Works closely with Communication Developers during build phase for any data related support.
• Identifies gaps and risks proactively.
• Communicates clearly with Businesses and stakeholders on documentations and issues.

Qualifications

• Experience on Java and/or Business content studio module Layout and Style set creation.
• Business Object Creation using XSD & BO Management, creating required properties.
• Validates data/variable related inputs provided in Design Brief, works closely with Tech-data team regarding variable updates and changes.
• Provides complexity matrix and estimation for creating Derived properties.
• Works closely with Communication Developers during DDV build phase for any data related support.
• Ability to provide test data inputs working closely with Tech-data team during Unit test phases to Letter Developers.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Company Culture

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Benefits

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counselling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit out Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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