About Activo

Activo is a digital services company that provides web development, customer support, marketing and communication services to international companies.

We are a multicultural and collaborative team that values customer experience, continuous improvement and the freedom to create. Our teams work across different markets and languages, creating opportunities to learn, grow and develop professionally.

About the role

We are looking for a Concierge Support Agent – Tier 2 to join our Customer Support team.

In this role, you will provide personalized and high-quality support to high-value customers through calls, emails and live chat, ensuring a consistently excellent customer experience.

You will be part of a team focused on resolving customer needs efficiently, maintaining high service standards and achieving First Contact Resolution (FCR) whenever possible.

What you will do

• Providing exceptional customer support via calls, emails, and live chat, identifying needs and resolving issues efficiently
• Striving for First Contact Resolution (FCR) through clear, accurate, and professional communication
• Managing multiple customer interactions simultaneously while maintaining productivity and service quality
• Maintaining strong product and service knowledge to assist with queries, troubleshooting, and upselling where appropriate
• Ensuring all interactions deliver a positive and high-value customer experience
• Adhering to schedules, availability requirements, and performance expectations
• Following company policies, including Code of Conduct and confidentiality standards
• Supporting team tasks and contributing to additional duties as required

What we're looking for

• At least 1 year of experience in a customer service or customer experience role
• Excellent verbal and written communication skills in English (minimum advanced/professional level required)
• Ability to manage multiple interactions efficiently in a fast-paced environment
• Basic computer troubleshooting skills, with familiarity in contact centre tools and Microsoft Office (desirable)
• A highly productive and adaptable approach within a high-performance environment
• A proactive mindset with strong teamwork skills
• Motivation to grow within a results-driven environment
• Flexible availability to meet business needs

What we offer

• Monthly food and transportation allowance
• Medical insurance
• Opportunity to transition to a hybrid working model after 6 months
• Opportunities for professional development and learning

If you are interested in joining our team, we would love to hear from you.

This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.