Job Summary

As Head of International Network Operations, you will lead geographically distributed operational teams and partner relationships across Telstra's international network footprint. You will protect profitable growth and customer experience through resilient operations, rapid restoration, proactive incident avoidance and faster delivery of capacity and customer orders. You will also shape the roadmap for highly autonomous operations and AIOps while strengthening operational discipline, capability and governance.

Who We Are

We're an iconic Australian brand with a leading network in Asia-Pacific. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network. Our Connected Future 30 strategy includes investment in Digital Infrastructure, including our network in the Asia-Pacific region.

Our strategy includes making Telstra the place you want to work. For you, that means a career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.

The Focus of the Role

Telstra Digital Infrastructure is a leading provider of internet, private network and high-bandwidth services across international markets, operating owned, consortium and partner subsea and terrestrial networks and infrastructure. Fixed Engineering manages the engineering and operations that support this international connectivity. This role will be located in Singapore or Australia.

What We Offer

We offer a range of great benefits, including:

• Flexibility and work life balance
• Performance-related pay
• Access to thousands of learning programs so you can level-up
• Global presence across 22 countries
• Opportunities to work where we do business.
• Other exciting applicable country specific benefits to be shared as you progress

What You’ll Do

This is how you will bring the purpose of your role to life:

• Lead end-to-end operations for Telstra Digital Infrastructure transport and subsea infrastructure across major international routes.
• Oversee network monitoring, fault detection, isolation, response, service-impact assessment, escalation, and restoration.
• Lead backbone capacity augmentation and customer-order provisioning for transport services, balancing speed, quality, risk and commercial outcomes.
• Own maintenance planning, change management, incident management, problem management and continuous improvement of operational processes.
• Set the vision and execution roadmap for highly autonomous network operations and AIOps, including predictive analytics and AI-assisted fault detection.
• Coordinate geographically distributed operating centres, vendors and third-party off-net operations centres.
• Partner with Customer Success, Network Engineering, Marine Operations and Field Services to deliver reliable customer and network outcomes.
• Lead, coach and develop direct reports and their teams, building capability and succession coverage while setting clear expectations and governance for vendors and the extended operational workforce.
• Engage customers and senior executives with urgency and clear, timely and transparent communication, particularly during incidents and material operational change.

About You

You are an experienced operational leader who brings sound judgement, customer focus and clarity to complex, high-availability telecommunications environments.

You have significant leadership experience in complex, high-availability telecommunications or network operations environments. Deep experience across global transport networks, optical technologies, service assurance, OSS and operational processes. Demonstrated leadership of major incidents, problem resolution, maintenance and change in customer-critical environments. Experience managing people, vendors and operational processes at scale across locations and cultures. Strong customer focus, with the ability to engage executives and communicate clearly under pressure. Highly analytical and commercially aware, with experience structuring and interpreting operational and business data. Proven ability to lead transformation, accelerate delivery, resolve ambiguity and drive continuous improvement. Strong stakeholder, vendor and cross-functional management capability.

HIGHLY DESIRABLE

Experience with international subsea cable systems and routes, consortium arrangements and subsea repair operations. Experience developing or implementing AIOps, predictive analytics or highly autonomous network capabilities. Knowledge of hyperscaler and technology-firm operating models and their impact on carrier networks. Experience with commercial operations processes for international capacity and network services. A bachelor's degree in Engineering, Computer Science or equivalent practical experience.

If you are looking to take the next step in your career, we want to hear from you!

As part of your application with Telstra, you may receive communications from us on +61 440 135 548. When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.

As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application. We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process. We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team on DisabilityandAccessibility@team.telstra.com