Associate support consultant with english and french

Iași Hybrid Job Description

Customer Support is made up of 200+ experts globally, who provide professional, efficient, and effective technical support to Basware customers and partners in a manner that further enhances customer experience, satisfaction, and loyalty. We work to resolve customer cases and incidents to enable our customers to use Basware products and services efficiently and enable them to run their business seamlessly. Customer Support draws on our collective expertise so that our customers realize the best possible business outcomes with Basware’s number 1 AP solutions.

Key responsibilities:

• First line support for complex incidents and requests (chat/tickets/phone)
• Technical problem solving
• Replicate and investigate customer issues
• Providing guidance to customers regarding our software products via e-mail
• Classification and resolution of support requests via own help-desk ticketing system
• Evaluation and prioritization of support inquiries
• Contribution to the improvement of internal processes and routines.