Job Description:

We are now hiring a Retrofit Specialist to our Customer Services team in Airbus GBS.

Purpose:

E2E Retrofit Management to initiate, prepare, launch and monitor any mitigation & any retrofit solution in accordance with Program/Customer targets (time, cost, quality).

Responsibilities - your mission:

• Industrialize Supply Chain by analyzing and planning industrial lead times & capacity:
• Understand the technical solution and take the lead of the deployment (responsible on behalf of Program).
• Contribute & Challenge Program retrofit & mitigation strategy and Support development of technical solutions.
• Translate the Program & retrofit requirements (target cost per aircraft, embodiment rate, policy etc) into inputs to other departments, including the Supply Chain manager.
• Provide all required inputs to Supply Chain Manager to enable supply chain industrialisation of retrofit with kits or complex retrofit.
• Contribute to negotiation supplier capacity & cost alignment with Procurement (PMR/PCR/PES), material management.
• Define & steer all inputs from Engineering, Procurement, Suppliers, Supply-chain, Program to ensure global retrofit strategy in accordance with retrofit objectives (time, cost, quality) and the retrofit embodiment until final fleet completion.
• Influence retrofit strategy considering inputs from Supply Chain Manager (ie limitations on inventory, volume, supply chain capacities, sales etc).
• Follow-up and monitor each individual project ensuring OTQC delivery of material (parts, tooling, kits & equipment) of each project until completion of each MSN:
• Collaborate with Supply Chain Manager for customer order priorities on any retrofit with kits.
• Support the airline/Program for any industrial queries on a retrofit or Airbus parts mitigation.
• Manage a CAT 2 airline portfolio:
• Implement trustful relationships with major operators to accelerate embodiment of retrofit campaigns.
• Build and agree on operator retrofit packages for A/C groundings, in particular for C checks involving major structural retrofits.
• Contribute to sustain OR by closing fleet improvement retrofits with this major operator.

The Airline Manager is the voice of the customer for any industrial queries on a retrofit or Airbus parts mitigation. He/She/They is participating to SMM, TRM with her/his/their dedicated airline portfolio on program request. He/She/They is supporting specific airline needs (specific grounding, working parties) or specific projects linked to monitored retrofits packages.

Requirements - our ideal candidate will have:

• Customer focused mindset.
• Ability to create a strong and trustful customer relationship and manage customer expectations. You believe in listening to the customer, as much as being able to give clear explanation and resolve potential issues.
• Overall aircraft knowledge or the ability to quickly adopt technical insight.
• Good communication skills with internal and external customers.
• Program management and the right skill sets to drumbeat the internal organization to ensure contractual commitments, customer satisfaction, cost and revenue targets.
• Capacity to build and own project path and to maintain project consistency at any time.
• Demonstrated ability to organize and coordinate multiple tasks, build strong cross functional relationships and communicate effectively with all levels of the organization.
• Problem solving mindset / Dynamic / Proactive.
• Good organizational skills.
• Good team player: ability to collaborate with cross-functional teams based on different locations and foster consistent ways of working.
• Curious and open-minded for change and continuous improvement.
• English Advanced level (written and spoken), an additional language would be an asset.

Benefits - what’s in it for you:

• Diverse career opportunities within Airbus European core countries or in other regions around the world.
• A hybrid working model, allowing you to combine onsite and offsite work.
• A modern office, well connected to public transportation.
• A motivated and fun crew to grow and build and shape the GBS together.
• An intense and exciting onboarding experience.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.