French-Speaking Helpdesk Support Technician (m/f/x)

Remote in Portugal + Quarterly On-Site Visit in Porto

About the Role

We are looking for a French-speaking Helpdesk Support Technician to join a technical support team dedicated to assisting users of a financial and accounting management platform for SMEs. The role involves handling customer requests, troubleshooting issues, and providing third-level support for internal applications.

Main Responsibilities

• Handle incoming support requests from users (phone, email, chat)
• Provide third-line technical assistance for software applications
• Analyze issues, errors, and data inconsistencies
• Support users in resolving technical problems related to specific applications
• Follow established protocols and ensure accurate use of tools
• Verify customer data in the database to prevent errors
• Suggest improvements based on recurring incidents
• Participate in training and continuous development activities
• Perform any additional tasks relevant to the support function

Required Skills

• French C2 – mandatory
• English B2 -mandatory
• Already living in Portugal – mandatory
• Knowledge of MySQL - mandatory
• Knowledge of Postman
• Knowledge of Slack
• Strong typing skills
• MS Office proficiency
• Technical troubleshooting and problem-solving abilities
• Strong written and verbal communication
• Customer-oriented mindset
• Ability to manage support tickets efficiently
• Flexibility, willingness to learn, and teamwork

Training

12 working days, 8 hours/day

Training delivered in English

Includes tools, product knowledge, customer management, and software training

Training compensation: 185.60 € per week (net)

Contract signed after successful completion of training

Working Conditions

• 40 hours/week, Monday to Friday, between 08:00 and 17:30
• Portuguese holiday entitlement (up to 20 days in the first year, then 22 days/year)
• 1-month probation period
• Remote work model
• Mandatory on-site visit once per quarter at the Porto office

Salary Package

(monthly gross example for 22 working days)

• Base salary: 998 €
• Holiday allowance: 83.17 €
• Christmas allowance: 83.17 €
• Meal allowance: 154 €
• Total package: 1,318.34 €
• Total cash compensation: 1,318.34 €

Contract Details

• Selection Agreement during training
• Employment contract with uncertain term (12 months) after training
• Possibility of permanent contract after 2 years
• Health insurance from day one
• Meal allowance via prepaid card
• Holiday and Christmas allowances paid monthly
• Income tax and social security deductions according to Portuguese law

Location

Remote in Portugal

Quarterly on-site visit: Porto

Apply via email

alessandra.nepomuceno@cbtalents.com