Job Description

FA&R Lead

Reports To: Head of GBS Finance Poland

Location: Poland

Role Purpose:

The Financial Accounting & Reporting (FA&R) Tower Lead is accountable for the end-to-end FA&R operations and accounting process while managing and developing the team. Role will drive a culture of growth, data driven performance management and improvement, with a relentless focus on service delivery.

Role Description:

The Lead will oversee the day-to-day operations of the FA&R team (+12 employees) and will be accountable to meet all team SLAs and KPIs. A key focus of the role is ensuring that team members are fully engaged, supported, and developed. This includes actively building capabilities within the team, conducting performance reviews, and identifying opportunities for process and efficiency improvements.

The Lead will serve as the primary escalation point for operational issues and will collaborate closely with operations managers to ensure that customer needs are understood and met. The role operates within a matrix structure and reports directly to the Head of GBS Finance Poland, while also working in close partnership with the Process Owner for R2R to identify improvement opportunities and support the implementation of agreed enhancements.

Key responsibilities

Performance Management and Continuous Improvement

• Drives team and process performance through data driven insights
• Liaise with GPO to ensure that FA&R processes are align to global GBS standards
• Ensures that process documentation, Process flow are updated on regular basis
• Drive automation and promote process optimization

Stakeholder & Escalation Management

Responsible for effective and efficient service interactions with suppliers, users, and other stakeholders. This includes the handling of incidents, issues, and escalations according to the GBS standard processes.

Risk, Compliance & Controls

Responsible for executing controls as defined (and in compliance with Group Internal Control framework requirements) ensuring their results are documented, their effectiveness is monitored, and related insights are regularly shared with the Process Owners.

Responsible for minimizing all operational risks including single points of failure and business continuity risks.

Liaise with Senior external stakeholders to ensure prompt closure of Audit findings.

Operational Delivery:

Responsible for the fulfilment of agreed SLAs and KPIs and for the achievement of agreed User/Customer Satisfaction levels.

Responsible to run and steer the FA&R, including Period End and Fixed Asset service delivery according to lean principles and the GBS standard operating model.

Responsible for providing the necessary workforce capacity with the right skill set and capabilities.

Responsible for monitoring volumes / workload drivers and for the planning and steering of workforce capacity according to demand.

Accountable for timely closure of Period End and Report Accuracy.

Team Management:

Responsible for establishing and maintaining a service culture (mindset) in which service employees strive for solutions, take responsibility, act empathetically and strive to make services easy to use.

Responsible for creating and maintaining high employee engagement while leading the team through changes.

Qualifications & Experience:

• Bachelor’s degree in finance & accounting
• 10+ years’ experience in a GBS or BPO setting
• Qualified accountant (CA, CPA, ACCA) or equivalent
• Expert knowledge of end-to-end of the Record To Report processes and related accounting
• Experience in resource planning, scheduling, and workflow management.
• Experience managing an FA&R team and driving performance against KPIs / SLAs
• Proven ability to coach, develop, and motivate people.
• Stakeholder management experience at operational level.
• Experience with MSOffice and ERP system: SAP is a must
• Strong knowledge of accounting principles (IFRS, UK GAAP)
• Lean Six Sigma Green Belt or any other equivalent training - desirable but not essential
• SAP S/4HANA

Skills and Competencies:

• Excellent communication and influencing skills across cultures
• Conflict Resolution / Change Management
• Strong analytical and Problem Solving
• Demonstrated ability to embed CI culture within a team.
• Excellent Written and Verbal Communication and Interpersonal Skill
• Able to identify and solve complex operational problems and leverage the appropriate resources within their discipline

Language:

English fluent or bi-lingual

Benefits

• Private healthcare and group life insurance
• Annual bonus
• myBenefit platform/subsidy for Multisport cards
• Internet and electricity allowance for remote work
• Increased funding for the Employee Capital Plans (PPK) program; Rolls Royce Sp. z o.o. contributes 3% to this program
• Additional vacation days based on length of service with the employer
• Hybrid work model (2 days in the office / 3 days from home)
• Work in a modern office located in the Krakow centre – the Unity Tower (ul. Lubomirskiego 20)

The Kraków Rolls Royce Global Capability Centre represents an exciting new chapter in the growth of Rolls Royce Group Business Services. Designed to support global operations and employee services, the Centre is a key hub for enabling operational efficiency and strengthening global business processes. It delivers exceptional services across finance, procurement, HR, Data Analytics and Service Management.

Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.

Rolls Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.

Please note that all applicants will be subject to Poland right-to- work check as part of the recruitment process.