Job Description:

The Opportunity

Are you passionate about building resilient, high-performance cloud environments?

As our Cloud Operations Lead, you will be the guardian of operational excellence for Mars' global hybrid and multi-cloud landscape. Based in Warsaw, you will take ownership of incident prevention, crisis recovery, and continuous operational modernization across Azure, AWS, GCP, and on-premises systems. Collaborating closely with our Cloud Center of Excellence (CCoE), technical platform owners, and strategic managed service partners, you will champion a proactive, automation-first culture that ensures our global operations run smoothly 24/7/365.

What You’ll Do (Your Impact)

1. Champion Global Infrastructure Reliability
   • End-to-End Visibility: Oversee the operational health, performance, and availability of multi-cloud environments (Azure, AWS, GCP) alongside foundational on-premises infrastructure.
   • Proactive Observability: Implement state-of-the-art monitoring and telemetry tools to anticipate capacity bottlenecks and resolve performance degradations before they impact the business.
   • Smart Capacity Planning: Forecast future workload demands, partnering with architecture teams to proactively scale resources and tooling efficiently.
2. Lead Incident Prevention & Crisis Resolution
   • Crisis Leadership: Serve as the regional escalation authority for major infrastructure incidents during your time zone, collaborating seamlessly in a global "follow-the-sun" model.
   • Continuous Learning: Facilitate constructive Post-Incident Reviews (PIRs) and retrospectives, turning unexpected disruptions into long-term architectural improvements and preventative measures.
   • Governance & Safeguards: Act as the trusted approval authority for critical changes, elevated access requests, and environment promotions to minimize downtime risk.
3. Drive Automation & Operational Rigor
   • Automate Everything: Champion automated workflows and modern scripting to eliminate manual toil across provisioning, patching, backup routines, and routine maintenance.
   • ITSM Excellence: Spearhead robust, pragmatic IT service management practices (Incident, Problem, Change, Configuration/CMDB, and Disaster Recovery drills).
   • Security & Compliance: Partner with security champions to enforce least-privilege access, monitor potential vulnerabilities, and uphold enterprise compliance benchmarks across all cloud estates.
4. Partner & Elevate Third-Party Delivery
   • Vendor Collaboration: Lead regular service reviews and operational rhythms with external managed service providers and cloud engineering teams.
   • Technical Guidance: Provide clear direction, foster vendor capability and autonomy, and ensure partners deliver to Mars’ high standards of quality and efficiency.

What We’re Looking For

Core Requirements

• Proven IT Experience: 5+ years of hands-on experience across enterprise platforms, infrastructure, or cloud engineering.
• Multi-Cloud Proficiency: Solid operational knowledge of at least two major public cloud platforms (Azure, AWS, or GCP), paired with a firm grasp of core compute, network, and storage fundamentals.
• Crisis & Incident Composure: Demonstrated experience troubleshooting complex distributed systems and coordinating technical teams through major incidents.
• Pragmatic Leadership: Strong stakeholder management and communication skills, with the ability to bridge conversations between technical engineers, vendor partners, and business stakeholders.
• Security-First Mindset: Practical experience managing access control, identity governance, and foundational cloud security principles.

Bonus Points (Desirable)

• Relevant cloud certifications (e.g., Microsoft Azure Administrator Associate / Solutions Architect, AWS Certified SysOps / Solutions Architect, or GCP Cloud Engineer).
• Established background working with modern ITSM frameworks (ITIL) and enterprise observability platforms (e.g., Datadog, Dynatrace, Splunk, Azure Monitor).
• Experience partnering with external Managed Service Providers (MSPs) in a global matrix environment.

What You Can Expect From Mars

• Competitive Reward: Industry-competitive base compensation along with an attractive annual bonus and comprehensive local benefits package.
• Flexibility & Harmony: Hybrid working arrangements that blend remote flexibility with vibrant, collaborative office days in Warsaw.
• Real Career Progression: Broad development opportunities across Mars Digital Technologies, enterprise architecture, and global leadership pathways.
• Values-Led Culture: An inclusive, supportive environment driven by mutuality and freedom, where your voice and ideas are genuinely valued.