Job description

The Senior CRM Specialist role is to support the effective and successful management of their team’s performance which primarily involves, productivity, quality, SLAs and other focus KPIs set for the Department / Operations.

What you will be doing:

• Supporting a team of CRM Execs in the Manila CRM International Team
• Helps the Team leader maintain the CRM Centre of Excellence to ensure successful execution of CRM strategy.
• Plus, handle the career growth and development of his/her team by driving focus on the leadership principles and in accordance with the values and vitals of the company.
• Will be responsible for the team while the Team Leader is away.
• Effectively partners and builds productive working relationships with direct reports, peers, leadership, and other departments to help them achieve their KPIs.
• Creating informative documentations that would help guide the executives in terms of building and executing campaigns.
• Ensure that processes and procedures are strictly adhered to to maintain high quality of work and help trouble shoot issues if and when they arise.
• Hands-on in Comms Creation & Execution (Email, SMS, Push)
• Understands the contents in Jira and Confluence

Who we are looking for:

Education Bachelor’s degree / 4-year University degree is an advantage

Previous experience 2+ Years experience in Sports and Gaming Industry

Foreign languages English

Minimum Skills & Abilities

• Microsoft Office suite of products in a Windows environment
• Ability to communicate effectively in group meetings and discussions.
• Ability to give and receive information accurately
• Understanding of the Product/Service
• Working well in a team
• Good time management

Desired Experience

CRM tools and systems such as Tyson, Adobe Campaign or Bloomreach. Workflow tools and systems such as Jira.

What we offer:

Our roles offer more than just a job, you’ll become part of the evoke family! We have created an environment where our people can thrive. Check out some of the fantastic benefits on offer:

• Financial: Competitive salary and bonus schemes.
• Hybrid working: Our employees can work from home up to 40% of the time with 60% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up!
• Paid Time Off (Service incentive leave): You’ll be entitled to 30 days leave on an annual basis, and an extra day for your birthday.
• Health & wellbeing: Tools and services to help support your well-being, including support with mental health and financial education.
• Healthcare: We prioritise your health and well-being, offering comprehensive healthcare benefits.

More about evoke

We’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers. That’s the future. That’s evoke.

At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you. At evoke, we prioritize diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth.

Sound good? Then you belong at our place!

The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage. Apply today to kickstart your journey with the evoke Family!