Plan member admin - electronic file analyst

The Electronic File Eligibility Analyst in Plan Member Administration (PMA) is responsible for providing technical expertise, support, and customer service to clients and staff within Plan Sponsor Services to ensure the successful transmission and upload of demographic, eligibility, and contribution data files into Manulife systems.

The Electronic Analyst works within a fast-paced team where information integrity, turn-around time, and responsiveness are critical to ensure accuracy and a positive client experience with Manulife.

Position Responsibilities:

• Act as a key liaison for PMA with respect to electronic client files; attend meetings to share information internally and with clients; gather, document and analyze client data to facilitate successful electronic data uploads.
• Confidently load and report on member data on various administrative systems.
• Provide expertise on related systems and procedures, file specifications and manual updating.
• Provide technical and administrative support to other departments as needed.
• Participate in troubleshooting and problem analysis in resolving client issues.
• Assist with manual updates where applicable.
• Manage caseloads within a team with the ability to organize and prioritize in order to ensure a high level of customer service at all times.
• Liaise with the IS team on data/system issues and provide testing support.

Qualifications:

• Bachelor’s/Master’s degree.
• Experience in a technical role; preferably related to review and/or manipulation of large data files.
• Proven experience with MS Office; with an intermediate to advanced level knowledge of Excel.
• Analytical, investigative, and problem-solving skills and experience.
• Customer service experience, with a high aptitude for relationship building – internally and with clients.
• Ability to multi-task concurrent/parallel activities and adapt to a continuously changing environment.

Attributes:

• Excellent time management and organizational skills.
• Results oriented with a high degree of accuracy and attention to detail.
• Ability to work independently and within a team.
• Takes ownership and accountability for decisions, actions and results.
• Excellent interpersonal skills and written and verbal communication skills.
• Ability to demonstrate initiative, confidence and resilience in everyday situations.
• Responds to challenges and opportunities in a positive and productive manner.
• Willing to be scheduled on a night OR morning shift.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer. At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.