Credit Controller

Requisition Number: 106374

Insight at a Glance

• 14,000+ engaged teammates globally
• #20 on Fortune's World's Best Workplaces™ list
• $9.2 billion in revenue
• Received 35+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2023 by Insight globally

We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.

About the role

As a Credit Controller (Level I), you will be responsible for promptly collecting payments, maintaining the accounts receivable (AR) ledger for a defined portfolio of standard‑risk clients, and ensuring debt collection targets are successfully met. You will play a crucial role in managing clients' credit risk and limiting exposure to bad debts while ensuring a positive client experience. This position requires effective collaboration with internal stakeholders, routine collections activities, and a proactive approach to keeping overdue debt to a minimum.

Along the way, you will get to:

• Manage an assigned portfolio of client AR, focusing on standard‑risk accounts in line with Insight’s credit control procedures.
• Ensure timely collection of all debts and payments using appropriate communication methods (phone, email, portals) and maintain regular contact with debtors.
• Monitor client accounts to identify overdue balances, follow up in accordance with dunning schedules, and support the maintenance of the aging profile.
• Review held orders and operate specified ‘stop’ and ‘release’ activities on client accounts within agreed service level agreements (SLAs).
• Work closely with internal teams (Sales, Client Services, Billing, Cash Application) to resolve routine billing or payment queries and ensure invoices are cleared for payment.
• Maintain accurate records of all collection activities, provide regular status updates on portfolio performance, and contribute to month‑end activities.
• Ensure compliance with relevant audits, regulations, and data protection requirements for EMEA markets.

Be AmbITious:

This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we're looking for

• 1 to 2 years of previous collections experience.
• High level of written and spoken English.
• Strong attention to detail and organisational skills, with the ability to manage multiple accounts and tasks simultaneously.
• Basic to intermediate MS Excel skills and familiarity with SAP (or other ERP/AR systems).
• Demonstrated ability to work in a deadline-oriented, target-driven environment.
• Amenable to work in Manila on a hybrid setup (1 day a week in the office, 4 days a week from home) and a mid shift schedule.

Nice to have:

• Additional European languages are a strong advantage.
• Basic financial awareness and understanding of credit assessment and collection techniques.
• Problem-solving mindset with the ability to identify issues and escalate complex matters appropriately.

What you can expect

We're legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include: Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year. But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. At Insight, we celebrate diversity of skills and experience so even if you don't feel like your skills are a perfect match - we still want to hear from you!

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

About Insight

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com

Founded in 1988 in Tempe, Arizona

• 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
• $8.3 billion in revenue in 2020
• Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
• 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
• Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com