DESCRIPTION & REQUIREMENTS

Spark helps all of New Zealand win big in a digital world. As New Zealand's leading telecommunications company, we connect millions of New Zealanders and support thousands of businesses through our mobile, broadband, IT and cloud solutions.

At the heart of our strategy, SPK-30, is our ambition: It’s better with Spark. Whether it’s our network performance, customer experiences, or the workplace culture we create with our people, we want it to be better with Spark.

Our industry moves at pace, and so do we. Technology, customer expectations and business needs are constantly evolving. We embrace change, work together to solve problems that matter and focus on creating better outcomes for our customers, communities and Aotearoa. Our people are empowered to take ownership, keep learning and make a real impact.

Technology Lead – Asset & Configuration Management

We are looking for an experienced Technology Lead to lead and transform our Asset & Configuration Management practice, supporting enterprise and government customers through our managed services, as well as Spark's own technology environment.

You'll lead a team of technical specialists, set the direction for the practice and drive improvements through AI, intelligent automation and modern technology platforms. This is an opportunity to reduce manual effort, improve data quality and deliver greater efficiency, visibility and value for our customers.

What you will lead:

• The practice and the people: Own and evolve our IT Asset Management, Hardware Asset Management and Configuration Management capabilities, including the CMDB. Build a high-performing team through coaching, technical leadership and capability development.
• The automation and AI agenda: Define and deliver an automation strategy and roadmap, leveraging AI, agentic automation and platform-native discovery to reduce manual processes, improve accuracy and drive operational efficiency. Work closely with wider technology and cyber security teams.
• Data quality and governance: Establish strong ITAM and CMDB governance, policies, standards and audit-ready controls. Improve data accuracy and integration across technology operations, finance, procurement, logistics and service management.
• Technology platforms: Lead the design and continuous improvement of ServiceNow ITAM, ITOM and CMDB capabilities, including discovery and integrations with ADDM, Intune and SCCM. Drive greater automation and use of platform-native capabilities.
• Customer outcomes: Act as a trusted technical advisor to enterprise and government customers, supporting onboarding, transitions and continuous improvement. Identify opportunities to reduce risk, optimise costs and deliver measurable value.
• Strategy and improvement: Set the direction for the practice, translating technology trends and customer needs into clear priorities and roadmaps that improve productivity, service quality and customer outcomes.

What you will bring to the role

• Deep ITAM, Hardware Asset Management and CMDB expertise across complex enterprise environments.
• Strong ServiceNow ITAM/ITOM, discovery and integration experience.
• Proven experience establishing governance, data quality standards and audit-ready controls.
• Experience leading and developing technical teams and delivering strategic roadmaps.
• A background in multi-customer managed services, with strong consulting and commercial skills.
• A passion for AI, automation and emerging technology, with the judgement to turn innovation into practical outcomes.
• Strong stakeholder engagement skills, bringing together technology, cyber security, finance, procurement and customers.

Why this role?

This is an opportunity to modernise an established technology practice, shape how we use AI and automation, and build the capabilities that support the next generation of managed services at Spark.

WHY CHOOSE US:

Diversity and Inclusion: Te Kanorau me te Whakawhāiti mai

At Spark, diversity and inclusion are simply part of how we work here, built into our everyday decisions, behaviours and ways of working. We want everyone to feel totally comfortable bringing their whole self to work, no matter your gender, ethnicity, orientation, age or ability.

Sustainability: Toitū

As Spark, how we do business is just as important as what we do. We believe technology has a critical role to play in helping Aotearoa transition to a high-productivity low-carbon future, where all New Zealanders can thrive in a digital world. Equity sits at the heart of how we work, and we're focused on partnering in ways that makes a real difference to digital equity across the country. We support our customers and communities by being sustainable ourselves, investing in our people, minimising our environmental impact, and operating a responsible, ethical business.

Benefits: Awhina

Our people matter and we make sure we look after them. At Spark, we've got our people covered with a great range of benefits, including:

• Wellbeing - Medical insurance, life, income and trauma protection, wellbeing support and access to our leading Mahi Tahi Wellness program.
• Hybrid ways of working - For most teams at Spark this means being in the office for four days a week, and one day being flexible.
• Leave - Four weeks annual leave, plus purchased leave, leading parental leave support and study leave.
• Spark Credit - $150 monthly Spark account credit for permanent employees to enjoy our products and services.
• Spark Share scheme - Opportunities to share in Spark's success through our employee share scheme.
• Sustainable commuting - Salary sacrifice options to make public transport and cycling more affordable.
• Grow your career - Access learning, development and internal opportunities to build new skills and grow your career across Spark.

Due to the nature and urgency of this role, we are only considering applicants that are based in New Zealand with permanent residency, citizenship, or a valid work visa (with at least 18 months remaining).

At Spark, we’re committed to living our values, with tūhono (connection) at the heart of our mahi. Welcoming whānau into the recruitment process helps create a real sense of belonging and support for each candidate. We just ask candidates to let us know in advance if whānau will be joining, so we can prepare the space and make sure everyone feels comfortable.

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