Job Family Group:

Operations Group

Job Description:

This will support the delivery of an enhanced customer experience and drive innovation by building global capabilities at scale, demonstrating technology, and developing deep expertise. The BTC will be a core and connected part of our business, bringing together colleagues who report into their respective part of C&P, working together with other functions across bp. This is an exciting time to join bp and the customers & products BTC.

This is a tactical facilities role that will work with the Senior Facility Manager to complete repairs and maintenance needs in a specific geographic region. The role will analyze trends in the region as well as manage Primary Supplier compliance to TA’s published KPI's / SLA's. Maintain continual flow of work completion, including proposal review and approval within the regional facility coordinator's approval authority. Management with Suppliers to improve pricing, product quality, and delivery. Works on multiple work orders and as an engaged member of the site facilities team. Responsible for small to large projects that require technical knowledge of a specific business area and or trade.

This position will be located in our offices in Santa Fe, Mexico City.

IMPORTANT- Please upload your resume in English

Key Accountabilities

• Respond quickly and efficiently to work orders via our work order management system, ServiceChannel.
• Scheduling of service providers while providing direction and support in response to work orders within the SLA.
• Cover one region of approximately 90 TravelCenters and Truck Service Center sites. Must be able to handle a high volume of work orders every single day.
• Follow up with Suppliers and, daily and raise calls that are past the encouraged completion date to ensure that Service Level Agreements are being met.
• Reassign Suppliers where needed due to lack of response or non-compliant onsite and/or completion.
• Provide service directly and cross-functionally to the TA field organization.
• Responsible for challenging aspects of proposals pertaining to labor rate, total hours to perform the work, overhead costs, etc. and seek second and third opinions as appropriate.
• Partner with the other areas of Procurement or Construction when materials are needed to leverage purchase quantity to resolve site issues.
• Participate in weekly Supplier quality calls and Quarterly Business Reviews.
• Responsible for being on call as part of a rotation schedule.

Education And Experience

• Previous practical proven experience in facilities management.
• English written and verbal proficiency.
• Experience with a work order platform – Service Channel.
• General trades and or Gas/Oil experience a plus.
• Ability to work with a budget.
• Highly organized with proven track record to work on several projects simultaneously and under tight schedules.
• PC proficiency with emphasis on Microsoft Office programs including a heavy focus on Excel & Word.
• Must have excellent verbal and written communication skills, be highly organized and ability to perform tasks effectively under pressure.
• Must work effectively in a team environment, as well as function independently.
• College degree preferred.

Why join us

At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly.

There are many aspects of our employees’ lives that are meaningful, so we offer benefits (https://exploreyourbenefits.com/landing.html) to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, and excellent retirement benefits, among others!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Travel Requirement:

No travel is expected with this role.

Relocation Assistance:

This role is not eligible for relocation.

Remote Type:

This position is a hybrid of office/remote working.

Skills:

Control of Work, Cost-conscious decision-making, Maintenance general, Procedures and practices, Reliability general, Risk Management, Safety Leadership, Turnaround general.

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.