Premier customer relationship manager

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

As a Premier Customer Relationship Manager, you will build and maintain relationships with key partners and customers while supporting customer needs and business objectives. You will collaborate with internal and external stakeholders to resolve customer issues, conduct business reviews, and support delivery and post-order activities, contributing to customer satisfaction and enhancing customer experiences across the globe.

Your Responsibilities:

• Build and maintain relationships with key partners and customers, ensuring continuous engagement.
• Resolve customer issues and strategically partner with internal and external stakeholders to address key customer needs.
• Conduct business reviews utilizing various tools and reports to analyze data and performance.
• Support ongoing delivery needs, including order escalations, demand forecasting, order entry, and training on Rockwell processes.
• Provide strategic support for post-order needs such as credits, returns, warranty, repair, and shipping errors while collaborating with Sales and Account Managers to preserve customer relationships.

The Essentials – You Will Have:

• Bachelor's degree in Business, Supply Chain, Engineering, or related field.
• Advanced working knowledge of end-to-end supply chain processes.
• Proficiency in Salesforce, SAP, Oracle, and other relevant tools.

The Preferred – You Might Also Have:

• 5+ years of experience evaluating systems for positive end-to-end customer experience and interpreting and responding to customer requests, presenting data and concepts.
• Capability to translate data into actionable initiatives.
• Problem-solving, and judgment capabilities.
• Ability to navigate competing priorities in a dynamic environment.

What We Offer:

Our benefits package includes …

• Comprehensive mindfulness programs with a premium membership to Calm
• Volunteer Paid Time off available after 6 months of employment for eligible employees.
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program
• On-demand digital course library for professional development... and other local benefits!

Modality: Hybrid

You will report to: Americas Premier Customer Care Manager

We believe that employee diversity is a key element of our common future. We provide opportunities for talent development and growth with the entire organization. We support equality by celebrating the individuality of every person, regardless of their origin and identity. We appreciate the unique cultural pattern and variety of experiences in each of us. We invite all who want to join and change the world of our organization.

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Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.