HR People Support Advisor

At Cummins, we believe your passion is your power. Supercharge your career with the support of a global team that empowers you to do your best work.

We are looking for a talented HR PEOPLE SUPPORT ADVISOR to join our Human resources team at our global company, located in CIENEGA DE FLORES, NUEVO LEON.

• Location: Blvd. Nexxus 2505, Cienega de Flores, N.L., Mexico, C.P. 65550
• Work Modality: On-site (100% on-site for the first 8–9 months; transitioning to a hybrid model of 3 days on-site / 2 days home office thereafter).

In this role, you will make an impact in the following ways:

• Serve as the primary HR point of contact for employees, handling inquiries, grievances, and requests end-to-end.
• Partner with the Payroll team to resolve employee compensation and payroll inquiries efficiently.
• Manage multi-channel communications, including phone calls, ticketing systems, Microsoft Teams, and face-to-face interactions.
• Support core HR processes including Labor Relations, Union Relations, Employee Benefits, Payroll coordination, and Mexican Labor Law compliance.
• Leverage HRIS systems, analytics tools, and AI tools to optimize HR service delivery.
• Ensure strict adherence to corporate policies, internal procedures, and data privacy guidelines.

To be successful in this role, you will need the following:

Skills:

• Collaborates
• Customer Focus & Service Excellence
• Conflict Management & Resilience
• High Emotional Intelligence
• Optimizes Work Processes & Fast Learning
• Data Privacy & Policy Adherence

Education, Licenses, and Certifications:

• Bachelor's degree in Human Resources, Business Administration, Psychology, Law, or related fields.

Experience:

• 1 to 3 years of experience as an HR Generalist, HR Advisor, or Employee Support Specialist in multinational or companies.
• Advanced English proficiency (spoken and written) is required for international communication with global teams (US, India, Brazil).
• Strong technical background in Office/Excel (analytics) and HRIS platforms (Workday or similar ticketing/HR systems).

RESPONSIBILITIES

Qualifications and Competencies

• Employee relations and labor relations.
• Compensation and benefits administration.
• HR process execution.
• HR consulting.
• Information and data management and analysis.
• Effective communication with different audiences.
• Customer and service orientation.
• Ability to manage complex situations and solve problems.
• Effective conflict management.
• Timely decision-making.
• Process optimization and continuous improvement.
• Ability to work effectively in ambiguous and multicultural environments.
• Recognition and appreciation of different perspectives and cultures.
• Self-awareness and openness to feedback.
• Ability to build collaborative relationships with employees, managers, Operations, and other stakeholders.
• English: proficiency in English.

QUALIFICATIONS

Experience

• 2 to 5 years of experience in Human Resources processes, including employee relations, labor relations, compensation, benefits, and HR administrative processes.
• Experience in manufacturing environments.
• Experience working with employees, managers, and stakeholders across different functions.
• Experience in the execution and follow-up of Human Resources processes and handling inquiries related to the employee lifecycle.

Education

• Bachelor’s degree or university degree, or equivalent, preferably in Human Resources, Business Administration, or a related field.