Nexum

·Today

Nexum

·Today

Delivery manager servicios gestionados y aseguramiento de calidad

Apply now

Location

hybrid, Mexico City, Mexico City, Mexico

Commitment

Full Time

Level

Lead / Manager

Required skills

FP&ANo CodeCollaborative Text EditorAnalyticsProject ManagementBusiness Intelligence (BI)Misc Biz ToolsBack Office ToolsMidsize CustomersIssue TrackingSpreadsheetsTreasuryEnterprise CustomersSMB CustomersCMS

Job Description

DELIVERY MANAGER | SERVICIOS GESTIONADOS Y ASEGURAMIENTO DE CALIDAD

Ubicación: Ciudad de México

Modalidad: Híbrida (3 días en sitio y 2 días de home office)

Buscamos un Delivery Manager con experiencia en servicios de tecnología y aseguramiento de calidad de software, responsable de garantizar la entrega del servicio, el cumplimiento de SLA, la capacidad operativa del equipo y la calidad de los entregables.

REQUISITOS INDISPENSABLES

6+ años de experiencia como Delivery Manager, Service Manager o en aseguramiento de calidad de software.
3+ años liderando equipos multidisciplinarios de análisis, arquitectura, pruebas y desarrollo.
Experiencia en gestión de SLA, escalamiento de incidencias, rondas de corrección y reportes ejecutivos.
Experiencia revisando entregables mediante checklists, criterios de aceptación y dictámenes de calidad, incluyendo identificación de Show Stoppers.
Experiencia en el sector financiero, bancario o asegurador.

CONOCIMIENTOS TÉCNICOS

Gestión de servicios e ITIL.
Planeación de capacidad y asignación de recursos ante múltiples proyectos.
Ciclos de desarrollo ágiles, cascada e híbridos.
Gestión de puntos de control de calidad (Quality Gates).
Revisión de requerimientos, casos de uso, criterios de aceptación, diseños funcionales y arquitectura.
Manejo de Jira, Confluence, SharePoint y Excel avanzado.
Power BI o herramientas similares para indicadores y reportes.

Deseable: conocimiento de la norma ISO/IEC/IEEE 29148 y arquitectura C4.

PRINCIPALES RESPONSABILIDADES

Dirigir la operación diaria del servicio y gestionar la relación con el cliente.
Planear la capacidad del equipo y asignar revisiones según especialidad y prioridad.
Garantizar el cumplimiento de SLA, fechas comprometidas y estándares de calidad.
Coordinar correcciones, gestionar escalaciones y dar seguimiento a desviaciones.
Presentar indicadores de servicio, calidad, riesgos y planes de mejora.
Asegurar evidencia documental de las revisiones para auditorías y comités.
Desarrollar al equipo, establecer objetivos y proporcionar retroalimentación.
Identificar causas raíz de incumplimientos e implementar acciones correctivas.
Impulsar mejoras en metodologías, plantillas, checklists y herramientas, incluyendo soluciones apoyadas en IA.

Este empleo viene de Talenteca.com

Ready to join the team?

Apply now

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Sun
- 1:00 PM - 2:00 PM
  Senior Product Manager Interview
  Sarah Jenkins
- 2:30 PM - 3:00 PM
  Initial Interview
  Alex Chen
Mon
- 11:00 AM - 11:15 AM
  Product Manager Interview
  David G. (Hiring Manager)
- 4:15 PM - 5:15 PM
  First Round Interview
  Sophie L.
Tue
- 1:20 PM - 1:45 PM
  Introductory Interview
  Marta W.
- 2:30 PM - 3:00 PM
  Kick-off Interview
  Daria (HR)
Wed
- 1:00 PM - 1:45 PM
  Qualifying Interview
  James Miller
- 5:30 PM - 6:00 PM
  Discovery Interview
  Chris V.
Thu
- 2:30 PM - 3:00 PM
  First Interview
  Michael T.
- 4:00 PM - 5:00 PM
  Interview
  Den

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Feb 16, 2025

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Frequently Asked
Questions

Everything you need to know about
finding your next role

How does Global Work AI apply to jobs without spamming?
Global Work AI only applies to roles that closely match your experience, seniority, and career goals. Each application is personalized and submitted intentionally-one role at a time-so it looks human, relevant, and never spammy.
Is Global Work AI safe for my professional reputation?
Yes. Protecting your professional reputation is built into the product. We avoid mass applications, irrelevant roles, and generic language. Every application is tailored to the role and designed to reflect how a strong candidate would apply manually.
Do I need a “perfect” resume to use Global Work AI?
No. You don’t need a perfect resume to get started. Global Work AI uses your existing resume to build a Candidate Profile, then adapts your resume for each role-highlighting what matters most.
What will my resume and cover letter look like before they’re submitted?
You stay fully in control. Before anything is submitted, you can review how your resume and cover letter are tailored for the role-clear, focused, and aligned with the job description.
Will recruiters be able to tell that I used AI to apply?
No. Applications are designed to look natural and intentional. Because each one is role-specific and personalized, they don’t resemble the generic or automated submissions that recruiters are accustomed to filtering out.
What if I’m not satisfied with Global Work AI?
We want you to feel confident trying Global Work AI. If you’re not satisfied, you can rely on our Money-Back Guarantee. Contact our support team at contact@globalwork.ai , and we’ll assist you.

Delivery manager servicios gestionados y aseguramiento de calidad

Required skills

Job Description

DELIVERY MANAGER | SERVICIOS GESTIONADOS Y ASEGURAMIENTO DE CALIDAD

REQUISITOS INDISPENSABLES

CONOCIMIENTOS TÉCNICOS

PRINCIPALES RESPONSABILIDADES

Ready to join the team?

Stop wasting hours on applications

Over 200,000 job seekers trust us

Frequently Asked Questions

How does Global Work AI apply to jobs without spamming?

Is Global Work AI safe for my professional reputation?

Do I need a “perfect” resume to use Global Work AI?

What will my resume and cover letter look like before they’re submitted?

Will recruiters be able to tell that I used AI to apply?

What if I’m not satisfied with Global Work AI?

Stop wasting hours on applications

Over 200,000 job seekers trust us

Frequently Asked Questions

How does Global Work AI apply to jobs without spamming?

Is Global Work AI safe for my professional reputation?

Do I need a “perfect” resume to use Global Work AI?

What will my resume and cover letter look like before they’re submitted?

Will recruiters be able to tell that I used AI to apply?

What if I’m not satisfied with Global Work AI?

Stop wasting hours
on applications

Frequently Asked
Questions

Stop wasting hours
on applications

Frequently Asked
Questions