Product services specialist, sri lanka

The world needs more Intrepid people: Everything travelers see on the Intrepid website; from stunning photos to detailed itineraries is brought to life by our Product Services team. They ensure every trip is accurate, inspiring, and ready to book. As a Product Services Specialist, you’ll play a key role in this process. You’ll handle varied tasks such as loading trip products across systems, updating departures and pricing, maintaining trip notes and processing hotel changes for our 900+ trips. You’ll also provide administrative support to the Global Experiences team by creating and maintaining trips, ensuring our systems are always up to date. Collaboration is at the heart of this role - You'll work closely with Customer Service, Sales, DMC teams and suppliers to answer queries, understand trip demand and assist with adding or removing trips. Ultimately, every trip update you make matters, because it impacts how our travelers discover and book their next adventure! This is a permanent full-time position, operating in a hybrid capacity out of our office in Colombo, Sri Lanka. Some of the essential experience you’ll bring may include:

• Experience working independently in a fast-paced, administrative position.
• 2-3 years’ experience in a similar travel industry role, handling travel products or packages.
• Proficient with MS Office suite and familiar with booking/ content management systems.
• Ability to create and maintain process documents.
• Strong written and verbal communication skills.