Customer service consultant (executive), sri lanka

The world needs more Intrepid people: Join our growing Customer Service team and provide the best online service to our customers, bringing your unique personality to every customer interaction! As a Customer Service Consultant (Executive), you’ll be the first point of contact for our diverse global customers who use Live Chat to seek information about our trips or need help with their decision making. You'll help maximize sales of all Intrepid Group products while supporting direct customers and travel agents throughout the pre-booking and post-booking process. You’ll also action web bookings and make bookings in our reservation system, ensuring an overall exceptional booking experience with us!

This is a full-time permanent position, operating in a hybrid capacity out of our office in Colombo, Sri Lanka. Our teams work on a rostered basis, covering 24-7 sales and service globally, therefore flexibility to work weekends and shifts is essential.

Some of the experience you’ll bring may include:

• Minimum 2 years’ experience in customer service, ideally telephone/ Live Chat and/ or Web-based.
• Excellent English communication skills (verbal and written).
• Strong customer service skills and the ability to provide professional advice to a wide customer base.
• High level of accuracy and effective time management skills.
• Travel industry course and/or experience within the travel industry preferred.
• Well-versed with computer-based booking systems.