Overview

WELCOME TO SITA At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow. Are you ready to love your job? The adventure begins right here, with you, at SITA.

ABOUT THE ROLE & TEAM

You will manage the end-to-end lifecycle of WAN, routing, switching, SD-WAN, network security, and shared infrastructure services across airports and gateways. Working in a service-provider environment, you will support pilot and customer migrations to the SITA Connect Versa platform, collaborate with Engineering and Design teams, troubleshoot complex network issues, and ensure services are delivered securely, reliably, and with minimal operational disruption.

WHAT YOU’LL DO

• Design and manage the complete lifecycle of wired and wireless LAN, WAN, SD-WAN, network security, cloud security, and shared infrastructure services across airports and gateways, from provisioning through decommissioning.
• Lead pilot and customer migrations from existing environments to SITA Connect Versa, including implementation, validation, troubleshooting, and coordination with Design and Engineering teams.
• Oversee WAN and service-provider network provisioning to ensure resources and capabilities are deployed accurately, on time, and in line with quality and operational standards.
• Monitor service performance, analyze trends, identify improvement opportunities, and ensure network platforms and software remain current and meet operational benchmarks.
• Plan and implement service changes and enhancements, manage associated risks, and minimize disruption to live operations.
• Develop and maintain accurate documentation covering customer networks, airport network security, shared infrastructure configurations, processes, and procedures.
• Support incident and problem management and provide expert troubleshooting across routing, switching, NAT, QoS, IPsec, and SD-WAN technologies, contributing to root cause analysis and corrective actions.
• Evaluate and adopt new technologies, automation, and methodologies that improve service provisioning, lifecycle management, resilience, and efficiency.
• Provide training, technical guidance, and knowledge transfer to operational teams on network services and lifecycle management best practices.
• Support customer migration schedules across Europe and, when required, the Americas, with flexibility to work outside standard Amman hours, including early mornings or evenings.

Qualifications

ABOUT YOUR SKILLS

• Bachelor’s degree in Computer Science, Information Technology, Network Engineering, or a related field.
• 5–8 years of experience managing and optimizing the lifecycle of network services, including provisioning, monitoring, enhancement, and decommissioning.
• Hands-on experience in WAN implementation, migration, deployment, validation, and troubleshooting, including close collaboration with network Design and Engineering teams.
• Strong practical knowledge of routing and switching in a WAN or service-provider environment, including BGP, OSPF, static routing, NAT, QoS, and IPsec.
• Strong knowledge of Layer 2 and high-availability technologies, including VTP, STP, RSTP, PVST, and HSRP.
• Experience implementing and troubleshooting Cisco and Juniper routers and switches, as well as Cisco ASA and Palo Alto firewalls.
• Working knowledge of data center switching technologies, including Cisco Nexus and Cisco ACI.
• Understanding of network service models, service-level agreements, network management tools, and incident, problem, and change management processes.
• Ability to analyze network scenarios, communicate clearly with technical and customer-facing teams, and deliver customer migrations with minimal operational disruption.
• An associate-level security certification is mandatory.

NICE-TO-HAVE

• CCNP, CompTIA Network+, or an equivalent industry-recognized networking certification.
• Previous SD-WAN experience, particularly with Versa SD-WAN, or an Associate, Specialist, or Professional-level SD-WAN certification.
• Experience with network automation, cloud security technologies, or airport network infrastructure.

WHAT WE OFFER

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

• 🏡 Flex Week: Work from home up to 2 days/week (depending on your team's needs)
• ⏰ Flex Day: Make your workday suit your life and plans.
• 🌎 Flex-Location: Take up to 30 days a year to work from any location in the world.
• 🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
• 🚀 Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft's Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.
• 🙌 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.