Shape what's next with BCD

Account Management Specialist (Hybrid)

Full time, Milan, Italy (requires working once weekly to work from our office in Milan to collaborate with your team)

As a Program Management Specialist, you will be responsible for supporting the program management team, including but not limited to data gathering of travel industry and client trends. As part of the position, you will need to maintain updates in Salesforce, create presentations, and provide MS Office support. Support and drive, in close collaboration with Operations and Technology teams, client's growth and travel management need with BCD Travel. Prefer candidate to have experience in Travel Operations and Reporting.

What You'll Do

• Prepare internal and client presentations
• Research and gather data/information related to the travel industry and client trends
• Request, gather, and create information for designated or customized reports
• Assist program management team with various types of projects, i.e. implementations
• Input data/information into various systems to support the client program
• Facilitate effective communication with all levels of the management team

What You'll Bring

• Previous experience in the travel industry or function (Operations knowledge preferred)
• Knowledge of travel industry dynamics obtained through agency or procurement experience
• Strong communication and interpersonal skills, comfortable interacting with all levels of the organization
• Proficient with the Internet, Windows, and MS Office products; Excel, PowerPoint, Word, Outlook
• Customer Service experience
• Ability to work once weekly to work from our office in Milan to collaborate with your team

Why you’ll love working here

Join a global industry leader where curiosity drives innovation, growth is continuous, and every voice matters. At BCD, you'll have the freedom to make an impact, the support to develop your potential, and the opportunity to help shape the future of travel.

Meet BCD

BCD Travel creates connections that move people and ideas forward. Through open technology and trusted human expertise, we help companies and people navigate change, simplify complexity and make confident decisions about how and when they travel. Our intuitive digital experiences for every stakeholder power journeys that fuel success and drive progress. With 15,000+ dedicated team members serving clients in 170+ countries, BCD is shaping a more sustainable future for business travel. Industry-leading meetings and events management and a global consultancy complete our suite of solutions and services. In 2025, BCD achieved $24.4 billion in sales. For more information, visit www.bcdtravel.com.

What’s in it for you

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Work at the forefront of travel technology and help shape the future of business travel
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated
• Work From Anywhere opportunity for 60 days per year

At BCD Travel, we value you—our culture and success are defined by our people. We carefully consider a wide range of objective, gender‑neutral compensation factors, including professional background, skills, experience, and role scope.

This position is advertised across multiple European locations. The expected annual gross salary ranges by country are as follows:

Italy: 29,000 - 32,000 EUR

The final salary offered will ultimately depend on the candidate’s qualifications, experience, and location, and will be determined in line with internal equity.

We do not request salary history and are committed to equal pay in line with the EU Pay Transparency Directive.

Ready to shape what’s next? Apply now! We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply. We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.

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