Senior Analyst, Enterprise Network and Firewall Services

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Job Description

Position Summary

The Senior Analyst, Enterprise Network and Firewall Services is a senior technical individual contributor responsible for operating, securing, supporting and continuously improving the organization's enterprise network and firewall environment. This role provides hands-on expertise across network connectivity, firewalls, Secure Access Service Edge (SASE), segmentation, remote access, routing, switching, wireless, cloud networking and network monitoring.

Key Responsibilities

• Network and Firewall Operations
• Incident, Problem and Escalation Management
• Network Security and Risk Management
• Change and Configuration Management
• Engineering and Project Delivery
• Automation and Continuous Improvement
• Documentation and Knowledge Sharing
• Stakeholder and Vendor Engagement

Required Qualifications

• Bachelor's degree in information technology, computer science, engineering, cybersecurity or a related discipline, or an equivalent combination of education and relevant professional experience.
• At least five years of progressively responsible experience supporting enterprise networks, firewalls, network security or related infrastructure.
• Strong experience with enterprise firewall administration, network-access policies, routing, switching, VPNs and network troubleshooting.

Preferred Qualifications

• Experience administering Check Point firewalls in large-scale or highly available environments.
• Experience with Check Point Maestro, CloudGuard or centralized Check Point management.

Core Competencies

• Takes ownership of technical issues and follows them through to resolution.
• Applies strong analytical thinking to complex network and security problems.

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter