Senior associate - product design

Creates user-centered experiences and interfaces for products and solutions which improves end-to-end user journeys.

Develops the overall design and specifications for creating and enhancing the experience and functionality of user interfaces for company products.

Uses design tools to create storyboards, wireframes, prototypes, information architecture diagrams and user journey maps for demonstrations and user testing.

Produces high-fidelity designs for implementation by development teams.

Analyze user research, business insights and other data to continuously improve customer experience.

Reviews of proposed product changes or enhancements for compliance and alignment with desired user experience design and satisfaction standards and suggestions for improvements.

Creates and maintains UI/UX resources such as content templates, samples and guidelines, to streamline the design process for designers and developers.

RESPONSIBILITIES

• Ensures visually appealing and usable user interfaces by delivering artifacts such as wireframes, prototypes, and high-fidelity specifications
• Develops understanding and empathy for users through user-centered methodologies, external analysis, research, and data
• Presents design decisions to peers and partners with minimal support from senior colleagues.
• Understands American Express design process, design systems and UX patterns.
• Collaborates closely with product managers, engineers and design leads to understand and deliver against project requirements
• Participates in design community
• Leverages design tools to efficiently deliver artifacts

QUALIFICATIONS

• Has at least 5 years of hands-on experience in or with product design organization
• Is proficient in Figma
• Demonstrates an understanding of user-centered design methodologies, research and processes.
• Share solutions to problem-solving initiatives in an engaging way
• Is a proactive and energetic communicator, with attention to detail

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.