Manager, hr systems ops (hris)

About the role:

The AskHR Tier 2 Operations Manager is responsible for leading the operational delivery of Tier 2 HR Shared Services (AskHR) support. This role oversees a team responsible for resolving complex HR inquiries, executing critical employee lifecycle transactions, managing Workday inbox activities, supporting system testing initiatives, and ensuring data accuracy across HR systems. This leader will drive operational excellence, continuous improvement, and service delivery effectiveness while partnering closely with HR Technology and HR Centers of Excellence to deliver a seamless associate experience.

What you'll do:

You will have an exciting opportunity to shape how 20,000+ associates experience HR Support.

• Provide strategic leadership and day-to-day management of AskHR Tier 2 team, ensuring timely, accurate, and associate-focused HR service delivery across all HR systems.
• Establish and maintain operational best practices that drive accuracy, consistency, compliance, and an exceptional associate experience.
• Serve as the escalation point for complex or high-impact issues.
• Oversee capacity planning, case distribution, workload prioritization, and service delivery performance.
• Drive continuous improvement initiatives that enhance the effectiveness and efficiency of HR systems and processes.
• Ensure alignment with evolving business needs and HR strategies by identifying opportunities to streamline workflows, enhance system capabilities, and improve the associate experience.
• Monitor SLA performance, volume trends, and exception handling; provide actionable insights and recommendations to leadership.
• Build trust-based partnerships with COEs, HRAs, and HR Technology to ensure support of defined programs; act as liaison for AskHR Tier 2 to other areas of the business.
• Develop and implement change management strategies to support the successful adoption of new processes, system enhancements, and functionality.
• Effectively communicate and operationalize major changes to ensure seamless integration into daily operations and long-term value realization.
• Coach, develop, and empower team members to achieve performance goals and grow professionally.

What you'll need:

• 3-5 years of experience in Workday HCM, with demonstrated knowledge of Workday core concepts and business processes, including basic configuration and functional workflows across key HR modules.
• 5-7 years of experience leading HR operations or production support teams, managing performance and developing talent.
• Strong process optimization skills, aligning systems and operations to business strategies.
• Capacity planning and workload prioritization skills.
• Project management and change management skills.
• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
• Strong communication and stakeholder engagement abilities.

What you'll get:

Competitive salary, generous paid time off policy, charity match program, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP) and more!

Collaborative, team-oriented culture that embraces diversity.

Professional development and unlimited growth opportunities.

Don’t meet every single requirement? We encourage you to apply anyway. You might just be the right candidate for this, or other roles.

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.

Job Requisition ID:114295

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