Associate support consultant

Associate Support Consultant - Pune

This role serves as a front-line point of contact for customers with billing, account, and payment-related questions, handling issues via phone, email, and chat. The candidate will troubleshoot account and billing discrepancies, document cases for tracking and training purposes, and collaborate with Finance leadership to flag recurring issues or system improvements. Success in this role requires staying current on billing systems, policies, and managing support tickets according to SLA and priority guidelines.

Mandatory Skills

• Excellent verbal and written communication
• Troubleshooting experience
• Required Experience: 1-3 years.

Skills

• Good analytical and problem-solving skills.
• Strong team player – collaborates well with others in multiple time zones; ability to share knowledge with team members.
• Excellent organizational, communication, interpersonal, and time-management skills with the ability to multi-task and prioritize own work.

Job Responsibilities

• Interact with customers via Live Calls, Email, and Chat to help troubleshoot and resolve complex billing, account, and payment-related issues.
• Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of account setup, billing discrepancies, payment processing, and system functionality issues.
• Track and document inbound support requests and ensure proper notation of customer.

Benefits

Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work. Through our generous benefits package with an emphasis on work/life balance, we give our employees the opportunity to allow their careers to flourish.

• Quarterly Company-Wide Recharge Days
• Flexible Work Environment (Hybrid)
• Peer-based incentive “Cheer” awards
• Tuition Reimbursement Program

To know more about the benefits and culture at Veradigm, please visit the links mentioned below:

• Benefits
• Culture

#LI-SL1 #LI-Hybrid

Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.

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