Overview

Who We Are:

As a privately held, U.S.-owned and operated company, Crowley provides services to 36 nations and island territories. Our purpose is to bravely advance what's possible to elevate people and planet, with our core values of Integrity, Sustainability and Drive guiding everything we do. By expanding and innovating our services, we have expanded our footprint in services within the Logistics, Land Transportation, Shipping, Wind and Fuel industries. Crowley and its affiliated companies have generated more than $3.5 billion in annual revenue through our people's focus on excellence and a culture that values everyone's voices and collaboration. To continue laying the groundwork and challenge what's possible for our business, we seek to partner with individuals ready to elevate their careers with us.

Work Arrangement: Hybrid

Responsibilities

What You'll Do:

Responsible for the coordination, maintenance and collection of customer delinquent accounts utilizing telephone, written communication and customer visits. Responsible for special reports and set up information in the systems.

Key Responsibilities:

• Perform research and provide recommendations and implement corrective actions toward final customer resolution.
• Ensures assigned account invoices are not delinquent past company credit terms and are within the scope and responsibility of the department.
• Summarizes and provides analysis reporting related to delinquent accounts for management review and action.
• Setting up Credit information in CargoWise for all related companies to match CV.
• Updating weekly discrepancy report to update various inconsistencies between the two systems.
• Review daily assignments of the accounts to collectors including any mass changes required.
• Update twice a month CV Access data base to allow visibility to Collector and Team.
• Consolidation of KPI’s and weekly reporting to Management.
• Maintain communication with Managers and Supervisors in Providing information to supervisors, co-workers, and subordinates by telephone, in written e-mail or in person.
• Supports special projects, including Getpaid EWS with email exchange and maintaining and monitoring all unmatched emails.
• Perform other miscellaneous duties as assigned.

Qualifications

Education & Credentials:

Bachelor's in business administration, accounting, finance or related field preferred; or a combination of post high school and equal experience may be substituted for education.

Experience:

1 - 3 years commercial credit and collections experience, including the ability to analyze credit reports and financial statements.

Technical Skills:

Proficient with Microsoft Office products, including Excel, Outlook, Word and PowerPoint.

Other:

Bilingual (English/Spanish).

What We Offer?

We inspire top talent by offering a comprehensive and competitive package that supports the diverse needs of our people—on land, at sea, in offices, and remotely. Our Total Rewards include:

• Competitive pay with recognition programs
• Comprehensive benefits: medical, dental, and vision insurance, life and disability coverage, and paid vacation and holidays
• Leave and family support: parental leave and sick leave
• Learning and growth: access to training and development for continuous skill development
• Well-being resources: Employee Assistance Program, wellness program, and gym membership discounts

At Crowley, we invest in you—your success, your health, and your future.