Strategic program manager - non technical

Do you thrive in leading complex, business-led transformation programs with real impact?

Are you motivated by crafting operating models that integrate planning, processes, and technology?

We are seeking a Program Manager to support Aon Business Services (ABS) in a multi‑year strategic Operating Model Transformation. Reporting to the Director of Program Management for Operating Model Transformation and partnering closely with an Internal Consulting team and stakeholders across the enterprise, this role is responsible for running the governance, planning and performance management framework that enables successful delivery of the transformation across solution lines, regions and functions.

This is a hybrid role with the flexibility to work from home and our head office in London when required.

Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

In this role, you will lead a business-led transformation program committed to building and implementing Aon’s Target Operating Model. You will work closely with the Internal Consulting team and senior leaders across the organization. You will connect strategy with execution, ensuring operating model changes deliver measurable business outcomes.

• Build and manage an integrated transformation roadmap covering processes, organization, governance, technology, and data, with clear linkage to business impact.
• Translate strategic objectives into operating model initiatives (e.g., centralization, standardization, digitization, global capabilities) and measurable benefits such as efficiency, quality, and experience.
• Partner with business leaders to define and evolve the Target Operating Model, including roles, responsibilities, location strategy, and transition plans.
• Identify and manage risks, dependencies, and constraints (including regulatory and compliance), and support data-driven decision-making at senior leadership level.
• Design and run governance frameworks (steering committees, decision forums, portfolio reviews), ensuring transparency and consistency across the program.
• Build positive relationships with partners across Solution Lines, Regions, Functions, and ABS, aligning priorities and encouraging collaboration in a global matrix organization.
• Lead clear and effective executive communication, including preparation of presentations, dashboards, and decision materials.
• Support adoption of the Target Operating Model through pilots, phased rollouts, and continuous improvement, ensuring sustainable change.

How this opportunity is different

This is a unique opportunity to build Aon’s future operating model at scale while working at the intersection of strategy, operations, and technology.

You will collaborate closely with Internal Consulting, global business leaders, and senior executive partners. You will have direct impact on enterprise-wide transformation decisions and operating model design. You will be part of a highly collaborative, inclusive, and globally connected team. You will gain exposure to complex, high-visibility initiatives with tangible business outcomes.

Skills and experience that will lead to success

We welcome candidates with diverse backgrounds and experiences. If you bring a combination of the below, we encourage you to apply:

• Experience in business transformation, program management, or management consulting, with a strong focus on redesigning organizational frameworks.
• Strong business insight with the ability to connect strategy to operational and organizational build.
• Proven ability to manage complex, multi-workstream programs and achieve quantifiable business results.
• Excellent communication and stakeholder management skills, including influencing without formal authority.
• Strong analytical and problem-solving capabilities, supported by data-driven decision-making.