Relationship mgr bus savings

We're looking for an experienced and commercially minded Relationship Manager to join our Business Relationships team, supporting some of the UK's largest and most complex business savings customers.

You'll manage a portfolio of established relationships while identifying opportunities to grow balances, increase wallet share and attract new business to Nationwide. Acting as a trusted adviser, you'll support customers throughout their journey, from onboarding and account opening through to ongoing relationship management and strategic deposit discussions.

This is an exciting opportunity to play a key role in the continued growth of Nationwide's Business Banking proposition. Working closely with colleagues across Operations, Product & Pricing, Risk, Financial Crime and Lending teams, you'll help deliver outstanding customer outcomes whilst acting as a subject matter expert for business deposits across the wider organisation.

If you're passionate about building strong customer relationships, thrive in a commercial environment and have a strong understanding of the business deposit market, we'd love to hear from you.

We are happy to consider flexible working approaches to help you perform at your best.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our London or Glasgow office. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

Virgin Money is now part of Nationwide. Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.

You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

Responsibilities

What you’ll be doing

You'll manage a portfolio of business customers, building strong relationships and helping them meet their savings and liquidity needs through a combination of proactive contact and strategic relationship management.

You'll work with customers through every stage of the relationship, from account opening and onboarding through to ongoing servicing and complex operational support. Working closely with colleagues across Operations, Product & Pricing, Risk, Financial Crime and Lending teams, you'll ensure excellent customer outcomes and a seamless customer experience.

You'll also identify opportunities to grow existing relationships, attract new customers to Nationwide and support the wider Business Banking business as a subject matter expert on business deposits.

About you

To be successful in this role, you'll demonstrate:

• A minimum of five years' experience working within Business Banking, Commercial Banking or Corporate Banking.
• A proven track record of managing and growing a portfolio of business customers, including responsibility for balance growth, retention and customer development.
• Experience managing customer relationships involving business savings or deposit products and a strong understanding of the UK business deposit market.
• Strong commercial acumen with evidence of identifying, developing and converting business development opportunities.
• Experience supporting complex customer onboarding, account opening and ongoing account management activities.
• A track record of working effectively with Operations, Financial Crime, Risk and Product teams to deliver positive customer outcomes and resolve complex customer issues.
• Excellent stakeholder management and communication skills, with the ability to influence customers and colleagues at all levels.

Our customer first behaviours

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind.
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand.
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata
• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

Once we’ve received your application successfully, we will invite you to the first stage; our online assessments!

Within a few hours you’ll receive a link to your unique candidate hub – here we’ll ask you to complete some online assessments within 48 hours of applying; these include a situational judgement test, checking and numerical assessments – all focussed around what’s important to us in a member facing role at Nationwide.

In your candidate hub you’ll also be able to get hints and tips and watch videos from our colleagues giving you a really good idea of what it’s like to work here at Nationwide.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy.

If you want to find out more about using AI in our recruitment process, please read more here.

Disability Confident

We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level.

That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support.

Apply safely with Nationwide

Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam.

The hiring manager for this role is Anthony Pooley and the main recruitment contact is Abi Ogunkoya.