Marketing consultant

This is an exciting opportunity to work within the Group Customer and Communications community. You’ll be creating and updating marketing materials across two brands Nationwide and The Mortgage Works, for our Intermediary and Landlord audiences.

You’ll be a brand champion, protecting and enhancing our brands. You’ll always have the customer in mind when creating our marketing assets and, you’ll aim to drive a cycle of continuous improvement with everything you do. You’ll look at each task with fresh eyes and seek to understand how you can improve things, whether that’s digitising them, adding clarity through copy, or redesigning them.

This is a 6-month Fixed Term Contract opportunity.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or Bournemouth office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

RESPONSIBILITIES

What you’ll be doing

You will work across two brands; Nationwide and The Mortgage Works in the Intermediary & Landlord team – a team of 16 who define, create and execute end-to-end marketing activity.

In this role, you’ll create and edit the suite of marketing assets our intermediaries and landlords use when placing and managing mortgages with us. It’s a hands-on role, using design tools such as Adobe InDesign and PowerPoint to update artwork files, mortgage literature and marketing assets so they reflect the latest business updates, customer journeys and promote campaign and proposition activity.

You’ll manage assets through sign-off, with responsibility for accuracy, and key stakeholder engagement throughout.

You’ll work confidently with key stakeholders, using your judgement to evolve and shape the evolution of assets and keep activity moving at pace.

We’re an end-to-end team and work closely to ensure consistency and accuracy across all activity. As such you’ll be expected to work across the team to shape positive outcomes. You’ll work with the team to shape campaign and proposition activations, proactively sharing ideas and being part of our wider team’s success.

About you

As a minimum you’ll have:

• Working knowledge of Adobe InDesign and PowerPoint, or the ability to transfer skills from comparable design platforms
• Experience or demonstrable interest in understanding how your work fits into delivering a superb customer journey
• Experience in developing assets from design to copy that support good customer outcomes.
• An ability to work across a large organisation and cross-function to ensure your actions are understood and executed beyond your immediate remit (e.g. product teams, intermediary relationships, customer communication teams, etc.)
• Excellent communication skills and attention to detail
• Experience or understanding of working in a large marketing function, and ability to work with ambiguity, manage multiple priorities and deliver to tight timescales
• An organised and proactive approach, with the ability to thrive in a fast-paced environment
• Confidence working autonomously, while knowing when to involve others to keep work moving forward

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

QUALIFICATIONS

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata
• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy here.

If you want to find out more about using AI in our recruitment process, please read more here.

Disability Confident

We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level.

That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support Recruitment.Support@nationwide-jobs.co.uk.

Apply safely with Nationwide

Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam. here.

Please note that should you be successful in securing this role, the job title on our internal systems will be Marketing and Corporate Affairs Consultant.