Learning and development manager - transition

Location: Hybrid - 2 days per week in Andover/ Abbeywood

Salary: Competitive salary plus excellent benefits

Schedule: Full-time, FTC Until April 2027

Ready to impact a better future?

As a Learning and Development Manager - Transition in our Armed Forces Recruitment Service (AFRS) team, you’ll lead the mobilisation, transition and delivery of learning solutions that build capability across a major transformation programme. Working closely with military and civilian stakeholders, you’ll ensure colleagues have the skills, knowledge and support they need to deliver a successful service from day one.

This is a high-impact role where you'll lead a team of learning professionals through a critical transition period, ensuring training programmes are delivered to time and quality while supporting operational readiness across the AFRS programme. Your work has purpose, helping to create impactful solutions that support future capability, continuous improvement and positive outcomes for communities and Defence stakeholders.

What you’ll do as a Learning and Development Manager -Transition

• Lead the development and delivery of the AFRS learning and development strategy, ensuring learning activities support programme mobilisation, transition milestones and operational readiness.
• Lead and develop a team of learning and development specialists and instructional designers, providing clear direction through the transition period.
• Build strong relationships with military, civilian and business stakeholders to identify learning needs and deliver effective development solutions.
• Deliver large-scale training programmes that meet quality standards, business requirements and agreed timescales.
• Manage learning-related risks, governance and compliance requirements, ensuring alignment with Defence Systems Approach to Training (DSAT), Education and Skills Funding Agency (ESFA) and Ofsted standards.
• Monitor learning effectiveness, operational performance and return on investment, using insight and feedback to drive continuous improvement.

Does this sound like you?

• Significant experience leading learning and development teams and delivering large-scale training programmes to time, quality and budget requirements.
• Experience supporting mobilisation, transition or transformation programmes within complex operational environments.
• Knowledge of Defence Systems Approach to Training (DSAT), apprenticeship standards, Education and Skills Funding Agency (ESFA) requirements and Ofsted frameworks.
• Experience engaging and influencing stakeholders across military, civilian, Defence, government or similarly complex multi-stakeholder environments.
• Strong understanding of governance, compliance, risk management and operational readiness within learning and development programmes.

What we offer

• 25 days’ holiday plus bank holidays
• Up to 6% contributory pension scheme
• A performance-based bonus scheme
• A company car
• Private medical insurance
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity

Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting and checks:

This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.

Let’s impact a better future, together. Apply today.

A little bit about us: At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment: We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.

Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact recruitmentuk@serco.com.

Let’s impact a better future, together. Apply today.