Consumer experience generalist, sennheiser

6-month fixed-term contract

Current office location: Marlow, UK Hybrid with future full remote possibility.

At Sennheiser Consumer Hearing, we design and deliver premium audio products, including award-winning headphones, earbuds and soundbars used by consumers around the world.

We’re looking for a Consumer Experience Generalist to join our Consumer Experience team (EMEA) and support a range of day-to-day operational and administrative activities to help keep our consumer experience running smoothly.

This hands-on role would suit someone who enjoys working with data, following different processes and moving between a variety of tasks.

Your responsibilities:

• Carry out accurate data entry and maintain complete, up-to-date records across different systems
• Support ecommerce transaction reconciliation, checking information and identifying discrepancies
• Review records for missing information or exceptions and follow up as needed
• Contact consumers to obtain missing information or documentation
• Coordinate with service teams to help resolve cases and keep them moving
• Support with basic consumer enquiries and tickets during peak periods
• Help identify recurring issues and opportunities to improve our processes

What you'll bring:

• Strong data entry skills and attention to detail
• A structured, process-focused approach
• Flexibility to switch between tasks and priorities
• Ability to learn new systems and processes quickly
• A self-starter who can work independently
• Confidence working with data and multiple systems
• Practical problem-solving skills
• Good written and verbal communication skills

What we offer:

• The opportunity to be a part of a globally recognised premium audio brand and contribute to the experience we deliver to consumers across EMEA
• A supportive and collaborative team, with opportunities to work with international stakeholders across the business
• Hands-on experience across a variety of operational and administrative activities, broadening your knowledge of ecommerce and consumer support processes.
• Exposure to a wide range of business functions, including E-Commerce, Logistics, Finance and Supply Chain