Audit manager - payments systems

We're looking for an Audit Manager to help provide assurance over the systems and technology that underpin Nationwide's payment services. Whether your background is in payments or technology audit, or a combination of both, you'll play a key role in assessing the security, resilience and reliability of services that matter to our customers.

You’ll lead audits across a diverse range of payment technologies and business initiatives, assessing key controls, exploring emerging risks and providing clear insights that support meaningful change.

We enjoy tackling complex challenges and finding better ways to work. By using data, analytics and technology, we deliver deeper insight and more impactful audits while creating opportunities for people to learn, grow and build rewarding careers. If you’re curious, collaborative and motivated to improve how things work, you’ll thrive here.

We are happy to consider flexible working approaches to help you perform at your best.

The working hours (per week) for this role can be between 28 and 35 hours.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon, London or Glasgow office. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

RESPONSIBILITIES

What you’ll be doing

You’ll lead audits across payment systems, applications and related controls, giving clear assurance over the services customers rely on to move money safely and without disruption. You’ll shape audit scopes, manage delivery and produce reporting that gets to the point, highlights what needs attention and helps leaders make well-informed decisions.

You’ll also build strong relationships with internal and external stakeholders, helping us stay close to emerging risks, understand where controls matter most and focus our work where it can add the most value.

About you

You are an experienced auditor or risk assurance specialist with a genuine interest in how payment systems work end-to-end. You have experience assessing risks and controls across payment systems or supporting technologies and are comfortable understanding how services operate end-to-end. You bring sound judgement, curiosity and the confidence to turn complex information into clear, well-evidenced conclusions.

As a minimum, we’d like you to bring:

• Hands-on experience leading and managing assurance work across payment systems and/or the technologies that support them;
• Experience assessing risks and controls that support secure, resilient and reliable services and the effective processing of transactions;
• Strong written communication skills, with the ability to produce clear, concise and well-evidenced audit documentation;
• Confidence engaging with stakeholders, including the ability to build relationships, influence effectively and agree practical actions; and
• A recognised audit, technology or payments-related professional qualification or certification, such as CISA, CIA, PCI DSS or equivalent.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

QUALIFICATIONS

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata
• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy.

If you want to find out more about using AI in our recruitment process, please read more here.

Disability Confident

We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level.

That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support.

Apply safely with Nationwide

Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam.

Please note that should you be successful in securing this role, the job title on our internal systems will be Audit Manager.