Hurtigruten

·10 days ago

Hurtigruten

·10 days ago

Salesforce & amazon connect developer

Apply now

Location

hybrid, Tallinn, Harjumaa, Estonia

Commitment

Full Time

Level

Junior (<2 years)

Required skills

Hosted PlatformCall Center ToolsInfrastructureIaaSServerlessCommunicationsChatbotsApplication HostingNoSQL DatabasesDatastoresMidsize CustomersPaaSEnterprise CustomersCRMComputeOSSSales & Marketing

Job Description

Build the Future of Customer Service Technology

At Hurtigruten, we're transforming how we connect with our guests before, during, and after their journeys. We're looking for a Salesforce & Amazon Connect Developer to help shape and optimize our global customer service platform, bringing together Salesforce Service Cloud and Amazon Connect to deliver seamless, intelligent, and personalized customer experiences. If you enjoy designing scalable solutions, integrating cloud platforms, and working closely with business stakeholders to solve real-world challenges, we'd love to hear from you.

What You'll Be Doing

As part of our Customer Systems team, you'll play a key role in designing, building, and enhancing our customer contact platform. You will:

Develop and maintain solutions across Salesforce Service Cloud and Amazon Connect
Design contact flows, routing logic, IVR experiences, and omnichannel customer journeys
Build integrations between Salesforce and Amazon Connect using APIs, AWS Lambda, and CTI solutions
Configure and optimize agent experiences, call routing, and customer self-service capabilities
Develop voice bots using Amazon Lex and AI-powered customer interactions
Create and enhance Salesforce Flows, Apex components, and Lightning Web Components
Monitor platform performance, troubleshoot incidents, and continuously improve reliability
Collaborate with Product Owners, Solution Architects, Operations teams, and external vendors
Contribute to technical design discussions and platform roadmap initiatives

Technology You'll Work With

Salesforce Service Cloud, Salesforce Flows, Apex, Lightning Web Components (LWC), Amazon Connect, Amazon Lex, AWS Lambda, CloudWatch, DynamoDB, REST APIs, CI/CD & Infrastructure as Code

Ready to join the team?

Apply now

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Sun
- 1:00 PM - 2:00 PM
  Senior Product Manager Interview
  Sarah Jenkins
- 2:30 PM - 3:00 PM
  Initial Interview
  Alex Chen
Mon
- 11:00 AM - 11:15 AM
  Product Manager Interview
  David G. (Hiring Manager)
- 4:15 PM - 5:15 PM
  First Round Interview
  Sophie L.
Tue
- 1:20 PM - 1:45 PM
  Introductory Interview
  Marta W.
- 2:30 PM - 3:00 PM
  Kick-off Interview
  Daria (HR)
Wed
- 1:00 PM - 1:45 PM
  Qualifying Interview
  James Miller
- 5:30 PM - 6:00 PM
  Discovery Interview
  Chris V.
Thu
- 2:30 PM - 3:00 PM
  First Interview
  Michael T.
- 4:00 PM - 5:00 PM
  Interview
  Den

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Salesforce & amazon connect developer

Required skills

Job Description

Build the Future of Customer Service Technology

What You'll Be Doing

Technology You'll Work With

Ready to join the team?

Stop wasting hours on applications

Over 200,000 job seekers trust us

Frequently Asked Questions

How does Global Work AI apply to jobs without spamming?

Is Global Work AI safe for my professional reputation?

Do I need a “perfect” resume to use Global Work AI?

What will my resume and cover letter look like before they’re submitted?

Will recruiters be able to tell that I used AI to apply?

What if I’m not satisfied with Global Work AI?

Stop wasting hours on applications

Over 200,000 job seekers trust us

Frequently Asked Questions

How does Global Work AI apply to jobs without spamming?

Is Global Work AI safe for my professional reputation?

Do I need a “perfect” resume to use Global Work AI?

What will my resume and cover letter look like before they’re submitted?

Will recruiters be able to tell that I used AI to apply?

What if I’m not satisfied with Global Work AI?

Stop wasting hours
on applications

Frequently Asked
Questions

Stop wasting hours
on applications

Frequently Asked
Questions