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NowPay

NowPay

·Today

Customer support agent

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Location

hybrid, Cairo, Cairo, Egypt

Commitment

Full Time

Level

Junior (<2 years)

Required skills

Communication skillsActive listeningCustomer orientationMultitaskingTime managementCRM systemsCustomer supportProblem solvingConflict resolution

Job Description

We are looking for a Customer Support Agent that will be representing the company with our current and potential clients.

Respond the inbound calls and outbound calls on time. Handle users' requirements on the spot. Follow call center “scripts” when handling different topics. Solve customer issues, complaints, inquiries and clarify information needed. Update users with the new features and products. Keep customer satisfaction at the core of every decision and behavior. Handle and close all sorts of end users tickets within the set SLA.

Requirements

  • Excellent communication skills
  • Strong phone and verbal communication skills along with active listening.
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multitask, set priorities and time management.
  • Familiar with CRM systems and practices
  • Previous experience in customer support role.
  • Proven track of record of target achievement

Benefits

  • Salary advance, the ability to have access to your salary anytime of the month
  • Hybrid working environment
  • Medical insurance.
  • Social insurance.
  • Regular perks such as company social and wellbeing-events

Ready to join the team?

Apply now